Sales Team Coordinator - Diss, Norfolk, IP21 4QHJoin Our Team at Smurfit Westrock!Are you searching for a workplace that values you and your growth? At Smurfit Westrock, we’re committed to sustainability, employee well-being, and personal development.About UsWe are a global leader in sustainable paper and packaging. Our focus is on the health and safety of our employees, the well-being of our communities, and delivering exceptional service to our customers. We support our team members to reach their full potential in an inclusive environment that values diversity.The RoleSmurfit Westrock Diss are looking for a Sales Team Coordinator to join their internal sales team.Reporting to the Sales Office Team Leader, this is a full-time post working 9:00am to 5.30pm each day.The successful candidate will need to be driven to provide a comprehensive front-line service to deal with customer enquiries in a responsive and professional manner to provide the best possible customer service and represent the Company positively.Key responsibilities will include:Dealing with customer calls as the first point of contact, ensuring the best possible customer service is always provided.The provision of quotations to match customer enquiries.Commercial decision making and negotiations with customer to secure new business within Company guidelines.Retaining business related technical knowledge relating to machine routing and machine capabilities.Understanding of technical drawings, measuring of boxes and allowances.Managing shared mailboxes.Notification of service-related issues to customers.Administration of master data and invoicing.Processing customer orders in a timely manner in line with key performance indicators.Management and ordering of tooling associated to new products.Processing customer complaints in line with business processes and ensuring customers are kept up to date.Developing strong professional relationships with customers and colleagues alikeIdentifying opportunities to enhance the customer experience by making service improvement recommendations.Working proactively with customers/potential customers to generate leads and enquiries in conjunction with the Business Development ManagersManage stocks against agreed levels to ensure balance between OTIF levels, Production Capacity and Aged stock.Compliance with Company’s Health and Safety requirementsWork with other departments to develop efficient delivery of customer service requirements.Follow up and provision of feedback in relation to quotation provided to customer.To be successful in this role, candidates will need to demonstrate:Excellent communication skills both oral and written communication skills with a high level of numeracyA passion for customer care, developing good, productive working relationships with internal and external customers.Being able to work as part of a team as well as on their own initiative.Good organisational skills and an understanding of process and procedures throughout other departments encompassing the full product lifecycle.High levels of accuracy with data entryGood understanding of computer systems including Microsoft Excel and other Office productsAn ability to make decisions in line with current business processes.An ability to act with integrity and take ownership of customer service issues through to resolution.Able to remain calm under pressure and be confident in challenging situations.Ability to challenge existing processes for the benefit of Smurfit Westrock and the customer and where feasible implementation solutions.What We OfferCompetitive salary & benefits, including annual leave, pension, and a Cycle to Work schemeOngoing training and development opportunities24/7 confidential support for you and your familyFlexible working options and family-friendly policiesGuaranteed interview for candidates meeting essential criteria (Disability Confident Employer)Ready to make an impact? Apply today and help us build a sustainable future together.Smurfit Westrock reserve the right to only shortlist candidates who meet both the Essential and Desirable Criteria.We are an equal opportunities employer, and we welcome applications from all suitably qualified persons regardless of their sex; religious or similar philosophical belief; political opinion; race; age; sexual orientation; or, whether they are married or are in a civil partnership; or, whether they are disabled; or whether they have undergone, are undergoing or intend to undergo gender reassignment.We practice equality of opportunity in employment and select the best person for the job.