Overview
We are looking for a First Line Engineer to join our Bristol-based Digital team, supporting the delivery of a stable, reliable and compliant service to the business, end-users and selected business partners.
Working closely with the Service Desk and 2nd Line Manager, you will play a key role in resolving incidents and managing service requests through our Fresh IT Service management solution, ensuring colleagues and partners can work efficiently and without disruption.
This is a varied, hands‑on role where you will provide technical support across hardware, software and networks, while collaborating with the wider Operations team to drive continuous improvement. It is a fantastic opportunity to build on your existing capabilities, creating a culture where people want to be and do their best!
The role will also involve delivering exceptional service to all users of IT, working with internal colleagues across UK, Ireland and Canada regions and third parties to deliver technical services, whilst ensuring established service levels are always adhered to.
We work relentlessly on solving customers' problems and strive to continuously do better by understanding our internal customers' needs.
Candidate Profile
We are keen to hear from candidates who can provide great customer service and are able to communicate clearly and effectively. You will have a passion for technology and delivering a great user experience. You enjoy problem‑solving, communicate clearly, and take a proactive approach to resolving issues. Ideally you will have hands‑on experience supporting and maintaining end‑user technology including laptops/tablets, printers, mobile phones and end‑device security and remote access technologies. You are comfortable working in a fast‑paced environment and balancing quality with pace. You are also keen to learn, continuously develop your skills, and contribute to improving how IT services are delivered across the business. It is also desirable for you to have experience or knowledge in Microsoft Azure and M365, as these are some of the platforms we utilise within the business.
Essential Qualifications
* Strong communication skills
* Proactive, problem‑solving approach
* Experience supporting end‑user devices and Windows 11
* Customer‑focused with good time management
* Experience with Microsoft 365; awareness of Azure
* Passion for technology and continuous learning
Desirable Qualifications
* Financial Services experience
* Microsoft certifications (e.g. MCP/MCSE)
* Exposure to Intune or Autopilot
* Knowledge of Active Directory and core services
* Understanding of networking fundamentals
* Awareness of containerised applications
Benefits
* 26 days holiday + bank holidays + 'MyDay' (1 day to take at your discretion during the year)
* Contributory company pension scheme (up to 10% employer match)
* Opportunity to buy up to 5 days of annual leave each year
* Employee Reward and Incentive Scheme
* Progressive career pathway and development opportunities
* Option to join our Sports and Social club, which organises discounted events such as theatre visits, sporting events and shopping trips
* Group Income Protection for all employees
* Group Legal Protection for all employees
* European Motor Assistance and Home Emergency Assistance
* Inclusion in our Health Cash plan
* Salary sacrifice benefits including Cycle scheme
* Access to our employee discounts hub offering exclusive discounts across thousands of retail partners, including discounted gym memberships at over 3,000 gyms across the UK
* Flexible working options
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