Head of Customer Experience Are you passionate about customer experiences and delivering high-quality housing & support services? We are seeking a dedicated and dynamic Head of Customer Experience to lead the delivery of our Customer Experience approach across our housing & support services. Key Responsibilities: * Lead the neighbourhood management, income collection, anti-social behaviour, extra care, and supported housing services to ensure all customers receive exceptional service. * Ensure compliance with the Regulator of Social Housing (RSH) regulatory framework. * Develop and implement tailored services to meet the diverse and changing needs of our customer base. * Lead a team focused on achieving equitable outcomes for every customer interaction. What We're Looking For: * Proven leadership experience in housing management. * Strong understanding of the regulatory framework governing social housing. * Exceptional communication and interpersonal skills. * A commitment to providing high-quality, customer-focused services. Join Us: If you are ready to make a significant impact on the lives of our customers and lead a team dedicated to excellence, we want to hear from you! To Apply: Please submit your CV and a supporting statement outlining your suitability for the role. * CLOSING DATE: 5pm on 19 September 2025 * INTERVIEWS: Week Commencing 29 September We look forward to welcoming you to our team! Head of Customer Experience