Marston Holdings Limited has an exciting opportunity for a Customer Service Agent to join their team on a 3-month fixed-term basis.
This is a full-time 37.5h/week role based in our Oldham office.
As a Customer Service Agent with Marston Holdings Ltd, you will play a pivotal role in our contact centre, engaging with customers and helping them find solutions, whether that’s processing payments or resolving queries. This role involves taking inbound calls, processing payments, handling applications, and answering queries.
Person specification
* Experience in handling and resolving difficult situations
* Effective communication and organisational skills
* Good understanding and use of Microsoft Office applications
* Excellent phone manner
* Strong time management and organisational skills
* Comfortable working alone as well as part of a team
What's in it for you?
* Hours: Great work-life balance
* Monday to Friday, working shifts between 8am - 8pm
* Contract: Full-time and part-time hours available
* Enhanced Maternity and Paternity Package (subject to eligibility criteria)
* Staff benefits designed to suit your lifestyle, including discounts on high street and online shopping, travel, socialising, and wellbeing
If this sounds like the job for you, please apply.
Marston Holdings Limited - MHL is a parent company formed of eight brand entities, each specialising in key areas of our overarching business. We are the UK's largest judicial services company and pioneers in clean air technology, offering services that support local and central government, utilities, and the private sector through market-leading, integrated, technology-enabled solutions from design and implementation to management and recovery.
We are an equal opportunity employer, considering all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status, or any other protected characteristic. We recruit and develop our people based on merit and passion for creating better outcomes, and we are committed to creating an inclusive environment for all employees.
New starters will be subject to clearance through the Disclosure and Barring Service. Additionally, the post holder is expected to keep the Company updated if their personal circumstances change.
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