THE COMPANY
A long-established, family-owned technology business with over 40 years of success in the UK market. Originally built within telecoms, the business has evolved into a leading Managed Service Provider (MSP), offering a broad portfolio of cloud, infrastructure, and business applications solutions. As a Microsoft Partner with strong capabilities across Azure and Dynamics 365, they continue to invest heavily in innovation, AI, and automation.
THE ROLE
We are hiring an AI & Automation Architect to join the business and lead the design, governance, and delivery of AI-driven automation solutions across the organisation. This is a hybrid role based out of either the Birmingham or Bolton office, combining hands‑on technical architecture with enterprise-level governance and strategic automation delivery.
RESPONSIBILITIES
* Act as the lead architect for AI and automation solutions across platforms including Dynamics 365 CRM, Power Platform, HALO PSA, NinjaOne, and OpManager
* Design end-to-end AI and automation architectures that are secure, scalable, supportable, and aligned to MSP operational models
* Define and enforce robust software development lifecycles (SDLCs) across automation and AI initiatives
* Build proof of concepts, reference architectures, and working solutions to validate design decisions
* Identify service gaps and operational inefficiencies, implementing automation-first and AI-enabled solutions to improve delivery
* Work closely with service owners, delivery teams, and senior leadership as a trusted advisor on AI strategy and practical automation adoption
* Ensure all solutions are aligned with industry best practice, security standards, and operational service requirements
CANDIDATE QUALIFICATIONS
* Significant experience designing and delivering AI and automation solutions within an MSP or complex service-led environment
* Strong hands‑on experience with Microsoft Power Platform (Power Automate, Power Apps, Dataverse)
* Strong scripting and automation experience using PowerShell and/or Python
* Solid development and integration experience with C#, REST APIs, Webhooks, and integration patterns
* Strong understanding of MSP operating models, including Service Desk, NOC/SOC, tooling ecosystems, and SLA-driven environments
* Excellent stakeholder management skills, with the ability to engage senior leadership and technical teams alike
* Clear communicator, capable of translating complex technical concepts into practical business solutions
* Comfortable working in ambiguous environments and shaping high-level objectives into deliverable solutions
OFFER
* Up to £80,000 (flexible depending on experience)
* Hybrid working model (Birmingham or Bolton office)
* Join an award-winning and highly respected employer
* Strong investment in AI, automation, and innovation
* Clear progression opportunities within a growing technology business
* Collaborative, people-first culture with strong work‑life balance
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