This range is provided by Eden Scott. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base Pay Range
Direct message the job poster from Eden Scott
Join a Global Leader in IT Solutions as an IT Service Desk Analyst
Are you ready to take your IT support career to the next level? A global leader in technology solutions is seeking a talented Service Desk Analyst to join its dynamic team in East Kilbride.
This is more than just a job, it’s an opportunity develop your skills in a truly global environment, with access to world-class training programs, certifications, and career progression pathways.
What You Will Do
* Own IT tickets from start to resolution, providing clear communication and timely updates.
* Troubleshoot hardware and software issues across Windows, Mac, and mobile platforms.
* Support onboarding and offboarding processes, including account management and provisioning.
* Collaborate with IT teams to resolve complex issues while maintaining accountability.
* Contribute to knowledge base articles and process improvements.
* Assist with projects, system upgrades, and maintenance tasks.
Your Experience
* Strong communication skills and a customer-first mindset.
* Minimum 12 months experience in a Service Desk or Helpdesk environment.
* Experience with Windows 10/11, Microsoft 365, Active Directory.
* Basic networking knowledge (DNS, DHCP, VPN) and familiarity with cloud platforms like Azure AD and Intune.
* Cybersecurity awareness, including MFA and phishing prevention.
* Desirable certifications: CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, ITIL Foundation v4.
Why This Role?
* Training & Development: Access to structured learning programs, vendor certifications, and mentorship opportunities to accelerate your career.
* Global Exposure: Work within a worldwide support network, gaining experience with diverse technologies and international teams.
* Be part of a global technology leader driving innovation and excellence.
* Work with cutting-edge tools and contribute to continuous improvement.
* Enjoy a collaborative team culture focused on professional growth.
Benefits Package
* 27 days annual leave + 4 statutory days
* Private Health Insurance
* Matched Company Pension contributions (up to 9% of base salary)
* Life Insurance
* Performance-based discretionary bonus
Seniority level
Associate
Employment type
Full-time
Job function
Information Technology
Industries
IT Services and IT Consulting
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