Northern Rotherham, England, United Kingdom
Customer Service Assistant
Northern Rotherham, England, United Kingdom
Get AI-powered advice on this job and more exclusive features.
Sign in to access AI-powered advices
Continue with Google Continue with Google
Continue with Google Continue with Google
Continue with Google Continue with Google
Continue with Google Continue with Google
Continue with Google Continue with Google
Continue with Google Continue with Google
Is going the extra mile for others ‘Your Thing’? ️
We are looking for motivated and customer focused individuals to join our team as a Customer Service Assistant, to support the needs of Northern Customers at our stations.
About the role:
As a Customer Service Assistant, you’ll play an important role for our customers, by ensuring exceptional service leading to high customer satisfaction. You’ll be knowledgeable on our routes and tickets, as well as provide support and assistance to customers in times of need and disruption.
In this role, you’ll follow rules, regulation and safety notices within the station, to ensure not only you but our stations can safely operate. You’ll make sure our stations are presentable and if there is cause for an accident or other safety related issues, you’ll be first to adhere to safety requirements and procedures.
Does this sound like you?
In this customer centric role, you can expect your day to day to be varied and rewarding. Here’s what your day-to-day activities could include:
* Providing information and assistance to customers
* Ensuring promotional notices and publications are current, displayed and made available on request to customers.
* Ensuring all duties are carried out safely and in accordance with the relevant Rules, Regulations, Safety notices and instructions.
* Keeping your place of work safe and tidy at all times
* Assisting in the fire evacuation procedures
* Assisting with bus co-ordination
* You will also help with Cleaning & Security of the station
* Passenger Assistance duties
About you:
You’ll be an exceptional communicator with empathy and strong problem-solving abilities. Your ability to demonstrate patience, coupled with adaptability and professionalism, will allow you to excel. You’ll also possesses a positive attitude, keen attention to detail, and a commitment to continuous learning; demonstrating your ability to be a valued member of our team, ensuring that every customer interaction leaves a lasting, positive impression.
We’re also looking for the following:
* Team working / Collaborative working style.
* Willingness to undertake training related to Customer Service and Conflict Resolution etc
* Excellent time management skills
* Ability to demonstrate empathy and understanding, in relation to other peoples needs
Our Benefits:
Because we value our people and reward hard work, we’ve created a benefits package that we think you’ll love. So, you’ll be able to make the most of:
* Opportunities to progress and grow - including comprehensive training schemes and a range of online learning courses.
* Full Uniform for Frontline Facing Roles - our frontline people are the face of the business, so we provide you with a stylish and high-quality uniform.
* Cycle to Work Scheme - save up to 42% on the cost of a bike, while also spreading your payments throughout the year.
* Free Travel on Northern services - everyone who works at Northern, plus their partners/spouses and dependents, can travel for free right across our full network of services. *Certain eligibility criteria will apply.
* Employee Assistance Programme - advice, support and useful information 24 hours a day, 365 days a year on everything from family issues to lifestyle matters.
* Exclusive benefits with Northern Perks - enjoy retail discounts, instant vouchers, cashback, wellbeing support and much more.
£25,242 after full completion of training
You can find out more here .
* All our offers are subject to passing a medical
Please note that Northern reserves the right to close recruitment for this role before the published closing date if high volumes of applications are received.
However, if you miss the application window for this particular role, please keep checking back for other opportunities. We are always on the lookout for great people to join the Northern Team!
We’re an equal opportunities employer and a promoter of diversity and inclusion in the workplace. We encourage and welcome applications from candidates from all backgrounds, regardless of gender, sex, ethnicity, race, religion, education, socioeconomic background, disability, or sexual orientation.
We also have Disability Confident status, which means we’re committed to making the most of the talents that disabled people can bring to the workplace.
Why Northern?
We’re more than just a train operator. We’re the heartbeat of the North - connecting communities, creating opportunities, and driving sustainable growth. With 2,500 trains running daily, we’re on a mission to improve rail travel and enhance the customer experience while protecting the environment. Back in 1825, the first passenger train set off in the North of England, after which rail quickly spread across the globe - and this year, we’re celebrating 200 years of the modern railway. As we look back on the historic events that led us here, we also look towards the future as we move into the era of Great British Rail.
Join us at this pivotal moment in rail history and play your part in our journey. A place for everyone The best journeys happen when everyone feels welcome on board. At Northern, we don’t just move people from A to B - we’re building a team where everyone feels they belong. Our talent team can make reasonable adjustments to the process if that’s something you need. We're also a Level 2 Disability Confident employer, so if you meet the minimum criteria for the role, we’ll always offer an interview. We automate parts of our screening process to remove any unconscious bias and to make sure every application is treated fairly. All successful offers will be subject to a DBS check and a medical assessment. No matter your background, experience, or whether you call it a bap, barm, or cob… there’s a place for you here in the railway.
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Other
* Industries
Rail Transportation
Referrals increase your chances of interviewing at Northern by 2x
Sign in to set job alerts for “Customer Service Assistant” roles.
Continue with Google Continue with Google
Continue with Google Continue with Google
Sheffield, England, United Kingdom 1 week ago
South Yorkshire, England, United Kingdom 1 week ago
Sheffield, England, United Kingdom 1 day ago
Sheffield, England, United Kingdom 1 month ago
Rotherham, England, United Kingdom 1 month ago
Customer Service Apprentice at In-Tend Ltd
Chapeltown, England, United Kingdom 1 week ago
Clayton West, England, United Kingdom 3 months ago
Barnsley, England, United Kingdom 2 days ago
Derbyshire, England, United Kingdom 1 day ago
Barlborough, England, United Kingdom
£24,000.00
-
£24,200.00
2 hours ago
Rotherham, England, United Kingdom 1 week ago
Customer Service Accounts Administrator - Independents
Huddersfield, England, United Kingdom 3 weeks ago
Customer Service Representative - Uncapped Commission
Doncaster, England, United Kingdom 1 day ago
Dodworth, England, United Kingdom 4 days ago
Mansfield, England, United Kingdom 8 hours ago
Van Driver and Admin Assistant – Sexual Health Screening
Sheffield, England, United Kingdom 1 week ago
South Yorkshire, England, United Kingdom 1 week ago
Customer Services Administration Support
Alfreton, England, United Kingdom 4 days ago
Sheffield, England, United Kingdom 5 hours ago
Barnsley, England, United Kingdom 2 weeks ago
Doncaster, England, United Kingdom 1 week ago
Kiveton Park, England, United Kingdom 1 week ago
Customer Delivery Driver, Supermarket Assistant
Sheffield, England, United Kingdom 2 days ago
Sheffield, England, United Kingdom 2 days ago
Sheffield, England, United Kingdom 2 weeks ago
Doncaster, England, United Kingdom 1 day ago
Retford, England, United Kingdom 2 days ago
Sheffield, England, United Kingdom 1 week ago
Sheffield, England, United Kingdom 1 month ago
Customer Reservations Advisor/Service Bookings
Huddersfield, England, United Kingdom 3 weeks ago
Patient and Administrative Support Assistant
Palterton, England, United Kingdom 1 week ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr