Epicor Support Analyst Haslingdon, hybrid(remote considered) Competitive Salary + Benefits Full Time, PermanentMRD Recruitment is delighted to be working on behalf of a leading manufacturing business to recruit an Epicor Support Analyst.This is an excellent opportunity for someone with strong Epicor ERP support experience to join a growing business where you'll play a key role supporting users, improving reporting capability, and driving continuous improvement across the ERP system.You'll act as the first point of contact for Epicor-related queries across the business while also supporting reporting, data integrity, and process optimisation.Key ResponsibilitiesProvide first-line support for Epicor ERP users across production, planning, procurement, warehouse, quality, finance, and customer service teamsTroubleshoot and resolve Epicor-related issues, escalating where requiredCreate and maintain reports, dashboards, BAQs, SSRS reports, and data extractsSupport continuous improvement initiatives across operational and manufacturing processesAssist with Epicor master data management and data governanceSupport testing, user acceptance activities, and system updatesProduce and maintain user guides, SOPs, and support documentationWork closely with stakeholders to understand reporting and process requirementsSkills & Experience RequiredPrevious experience supporting Epicor ERP / Epicor Kinetic within a manufacturing or distribution environmentExperience with Epicor reporting tools including BAQs, Dashboards, SSRS or Report BuilderStrong troubleshooting and problem-solving skillsConfident communicating with users across multiple departmentsGood Excel and reporting/data analysis capabilityStrong documentation and organisational skillsDesirable ExperienceUnderstanding of manufacturing processes including planning, inventory, purchasing, and shop floor reportingExperience with EDD/EDA reporting toolsFamiliarity with ticketing systems and SLA-driven support environmentsWhat's on OfferOpportunity to join a well-established and growing manufacturing businessVaried and business-critical role with real visibility across the organisationSupportive team environmentOngoing training and development opportunitiesCompetitive salary and benefits package