Service Receptionist
Professional, customer-focused Automotive Service Receptionists are urgently required for a busy car and light commercial dealership in Bootle. As the first point of contact for customers, you will play a vital role in delivering exceptional service, managing appointments, and ensuring the smooth operation of the service department. The ideal candidate will be organised, courteous, and passionate about providing outstanding customer experiences in a fast-paced automotive environment.
Key Responsibilities:
Greet customers in a friendly and professional manner as they arrive at the service centre
Answer telephone calls and respond to inquiries regarding service bookings, repairs, and estimates
Schedule and confirm service appointments using dealership or garage systems
Maintain accurate and up-to-date customer records and vehicle service history
Liaise between customers and service technicians to ensure clear communication
Provide updates on vehicle repair status and estimated completion times
Process invoices, payments, and warranty claims as needed
Handle customer complaints and resolve issues promptly or escalate when necessary
Keep the reception area clean, organized, and welcoming at all times
Assist with administrative tasks including filing, data entry, and report generation Skills & Experience:
Previous experience in a receptionist or customer service role, preferably in an automotive environment
Exc...