Job Ref: CAM2612
Branch: Cameron House
Location: Cameron House, Loch Lomond
Salary/Benefits: £27,539.20 per annum plus excellent company benefits
Contract type: Permanent
Hours: Full Time
Hours per week: 40 hours, 5 days from 7 which will include weekends.
Posted date: 19/08/2025
Closing date: 21/09/2025
The Concierge Supervisor plays a pivotal role in supporting the Head Concierge by overseeing the daily operations of the concierge team and ensuring the consistent delivery of exceptional guest service. This role bridges leadership and hands-on service, guiding the concierge team to uphold luxury standards, coordinate transport and porter services, and enhance the overall guest experience. The Concierge Supervisor will act as a role model, mentor, and operational lead, ensuring smooth communication across departments and a proactive approach to guest satisfaction.
Team
* Lead by example with professionalism, reliability, and a positive attitude.
* Delegate tasks effectively, support team development, and address performance issues constructively.
* Foster teamwork, share best practices, and take responsibility for team outcomes.
Guest
* Promote a welcoming, helpful, and professional image at all times.
* Anticipate guest needs, resolve issues with care, and uphold 5-star service standards.
* Encourage consistency and excellence in service delivery across the team.
Environment
* Maintain a safe, clean, and respectful workplace, supporting sustainability goals.
* Ensure compliance with health, safety, and operational standards, coaching others to do the same.
* Use resources wisely, complete tasks efficiently, and drive continuous improvement.
You'll also be expected to deliver on the following:
Guest Experience Service Delivery
* Act as a visible and approachable point of contact for guests, ensuring a warm welcome and personalized service.
* Handle guest inquiries, complaints, and special requests with professionalism and discretion.
* Support the delivery of Cameron Signature experiences and promote resort offerings.
* Ensure VIP guests receive tailored services and attention to detail.
Transport Porter Coordination
* Oversee transport arrangements including airport transfers, private car bookings, and local travel.
* Liaise with trusted transport providers to ensure reliability and high standards.
* Supervise porter services, ensuring timely and secure handling of guest luggage and belongings.
Operational Excellence
* Maintain a well-organized and fully stocked concierge desk.
* Ensure all equipment and tools are in good working order and available for team use.
* Collaborate with departments such as Front Desk and Housekeeping to ensure seamless operations.
Administrative Reporting
* Assist in maintaining concierge logs and tracking guest feedback.
* Support the Head Concierge in preparing reports and identifying service improvement opportunities.
* Ensure compliance with health and safety, licensing, and other relevant policies.
Join The Team
Join Cameron House and you're joining a five-star resort with a long history and an abundance of ambition. The original estate was home to the Smollett family for over 300 years, including the famous 18th Century novelist and poet, Tobias Smollett. Tobias travelled widely, yet the vision of his Scottish home was never lost, "I have seen Lake Garda, Albana, De Visco, Bolsetta and Geneva. Upon my honour, I prefer Loch Lomond to them all." Naturally, we agree with Tobias, wholeheartedly.
Since the estate was sold for development in 1986, Cameron House has grown both in reputation and size. Today, we're all about creating memorable experiences that exceed expectations every time. How do we do this? By providing our particular brand of five-star experience across everything we do - from our accommodation, award-winning spa, and championship golf to our choice of dining options and huge range of resort activities - all against the beautiful backdrop of the Loch Lomond and the Trossachs National Park.