Customer Service Coordinator Location: Alton Job Type: Hybrid (Office and Remote) Working Hours: Monday to Friday, 08:30 to 17:00 Salary: £24,500 We are seeking a Customer Service Coordinator to join our clients Customer Services team. This role is pivotal in delivering exceptional service and resolving queries to a high standard, ensuring that our services meet customer expectations effectively. Previous experience working in an office environment is essential. Day-to-day of the role: Customer Interaction: Handle inbound calls professionally, resolve queries during the initial call or log and follow up as necessary. Manage queries and complaints. Vendor Liaison: Daily engagement with vendors regarding customer service queries or complaints. General Administration: Maintain and update all customer and vendor information within the customer database. Complaint Handling: Address complaints efficiently and cooperatively, using feedback to improve procedures and services. Customer Expectations: Understand and clearly explain the company's products and services, directing customers to appropriate departments for non-service related queries. CRM Ticketing: Record actions on the CRM ticketing system with complete and detailed entries. Internal Communication: Coordinate and liaise with all necessary departments in a timely and professional manner. Required Skills & Qualifications: Friendly, enthusiastic, and a strong team player. Ability to remain calm under pressure and manage multiple tasks. Confident in communicating at all levels. Excellent interpersonal and communication skills. High efficiency, accuracy, and attention to detail. Self-motivated with the initiative to work independently. Experience in a customer service role is preferred. How to apply: To apply for the Customer Service Coordinator position, please apply via this advert or contact James Coyle in the Reed Basingstoke office.