Are you passionate about delivering exceptional customer service?
We’re looking for a Customer Service Coordinator who can act as a trusted point of contact for clients while supporting our Client Services team behind the scenes.
In this role, you’ll help ensure every customer experience is smooth, professional, and impactful. From onboarding and reporting to coordinating communications, you’ll play a vital part in helping our clients thrive, freeing up our teams to focus on strategic growth.
About the RoleThe Customer Service Coordinator is responsible for a wide range of tasks that keep client operations running like clockwork. Your ability to stay organised, think proactively, and communicate effectively will be key. You’ll work closely with our Client Services, Sales, and Marketing teams, as well as liaise with suppliers and partners like Royal Mail.
Core Responsibilities
Client Support
First-line response to client queries via phone, email, and chat and sending key updates such as delivery instructions and booking info
Onboarding new clients and managing contract setup
Assisting Account Managers and Sales during peak periodsOperational Support
Maintaining booking logs and accurate client records and producing client reports and insights to support retention, using HubSpot for data management and reporting
Preparing and sending invoices, chasing payments, and processing purchase orders and supplier communications
Managing assets, supporting marketing requests and helping with marketing outreach activities
Handling Royal Mail requests, complaints, and user setups
Contributing to e-commerce testing and developmentTeam Collaboration
Participating in team meetings and project support
Assisting with onboarding Channel Partners
Additional Information
Working hours 37.5 Monday to Friday, with hybrid working opportunities after a successful probation period
Apply today and become a key part of a collaborative and client-focused team!
Requirements
What We’re Looking For
Behaviours & Skills:
Self-motivated, organised, and committed to excellence
A strong communicator with a confident and professional phone manner who builds trust and simplifies information
Collaborative team player with a can-do attitude
Detail-oriented with solid time management skills
Commercial awareness and customer-centric mindset
Skilled in MS Office (especially Excel and PowerPoint)Experience & Qualifications:
Essential
1+ years in customer service
1+ years working with clients or within a professional team
GCSEs (including English and Maths); A-Level/BTEC or equivalentDesirable
Experience in the postal/logistics industry
Familiarity with CRM tools (e.g. HubSpot)
Advanced Excel skills
Relevant professional qualificationsAdditional Requirements:
Occasional business travel may be required
Flexible to work extra hours when needed
Full UK driving licence (preferred for external meetings)Think this fits your skills? Become our next Customer Service Coordinator and be the backbone of brilliant client service