Customer Service Coordinator
Cardiff
£24,500
Are you ready for a fresh challenge in a thriving, growing business?
We are supporting a market-leading supplier to some of the world’s top retail brands in strengthening their Customer Support team with the addition of a proactive Customer Service Coordinator.
With decades of expertise in providing Goods Not for Resale (GNFR) — from office supplies and bespoke packaging to garment hangers and visual merchandising materials — this company is a trusted partner to household names including Superdry, JD Sports, Hugo Boss, Harrods, Dr. Martens, and many more.
The Role
As a Customer Service Coordinator, you will be the friendly and professional first point of contact for customer queries. Your day-to-day responsibilities will include:
* Handling and responding to client enquiries
* Tracking orders and providing delivery updates
* Liaising with internal teams to ensure smooth processes
* Supporting the delivery of excellent customer experiences that keep clients coming back
The Person
We’re looking for someone who can bring:
* Experience in a fast-paced office or customer service environment
* Excellent written and verbal communication skills
* Strong organisational and multitasking abilities
* A proactive approach and attention to detail
In return
* The chance to join a growing company with exciting career prospects
* A supportive and collaborative team environment
* The opportunity to make a real impact on client relationships and satisfaction
If you’re an energetic and motivated professional who thrives on delivering great service, we’d love to hear from you