Contract Lead – Reactive Repairs (Social Housing)
Location: Houghton Regis, LU5 5YG
Salary: Competitive + Benefits
Contract Type: Full-time, Permanent
About Us
Gilmartins is a family-owned and run business; we deliver high-quality reactive repair services for local authorities and housing associations. As a company built on trust and teamwork, we value our people highly – many of our Board Directors started out on the tools and have risen through the ranks. We believe in recognising talent, developing potential, and promoting from within.
The Role
We are looking for a proactive and organised Contract Lead to support our Contract Manager in delivering a responsive and efficient repairs service to our social housing clients. This is an exciting opportunity to be part of a team that makes a real difference in residents’ lives by ensuring their homes are safe, secure, and well-maintained.
As Contract Lead, you’ll be the day-to-day go-to for operational support, helping coordinate works, liaise with operatives and subcontractors, monitor performance, and ensure KPIs are met. You’ll need to be confident in communication, resilient in a fast-paced environment, and passionate about delivering a great service.
Key Responsibilities
* Support the Contract Manager with the delivery of reactive repairs to housing association properties
* Coordinate daily scheduling and allocation of works
* Act as a key contact between operatives, residents, client representatives, and internal teams
* Monitor and report on job progress, ensuring timely completion and high standards
* Assist with performance tracking, compliance checks, and quality assurance
* Identify issues or delays and take proactive steps to resolve them
* Maintain accurate records and contribute to client reporting
* Promote a positive health and safety culture on site and in all operations
What We’re Looking For
* Experience in a similar role within housing repairs or maintenance
* Strong organisational and communication skills
* Ability to work under pressure and solve problems proactively
* Familiarity with scheduling systems and performance monitoring
* A customer-first mindset and commitment to service quality
* Understanding of the social housing sector is desirable