Job overview
** THIS POSITION IS ONLY OPEN TO CURRENT UNIVERSITY HOSPITALS NHS FOUNDATION TRUST EMPLOYEES **
We are currently seeking support from experienced admin staff or clinical staff who would love to learn new skills in our anti cancer treatment centres and support us in scheduling our patients treatment appointments.
As part of this friendly and supportive team you will be fully supported to learn the skills required, enhance your knowledge in treatment regimes, referral to treatment times and how to navigate and update our electronic prescribing and patient records systems.
This role requires candidates with empathy, resilience, caring and calm qualities, communicating with patients can be very sensitive and emotional secondary to the nature of their illness, the content and complexity of information shared requires candidates to have compassion at all times.
Due to the training required in this role candidates ideally need to be able to commit to concurrent shifts and be committed to attending them.
The role will be based in Fernhurst Unit at St Richard's Hospital
If you have the skills required, are compassionate and kind with a willingness to learn and provide the highest standards of care we look forward to hearing from you and welcoming you into our teams.
Main duties of the job
1. Navigating and co-ordination of all supportive therapies in the SACT Unit.
2. Contribute to the Scheduling team as a point of contact for patients and services being referred into the SACT unit.
3. Contribute to the timely booking and co-ordination of all supportive therapies administered in the SACT unit.
4. Contribute to the team who act as a point of contact for all patents starting SACT and supportive therapies helping to alleviate anxieties, providing support.
5. To collect data on all patient contacts for audit and service development purposes and keep records of all patient supportive communications using the agreed data system ( Aria/ Care flow).
6. Manage the referral emails and answer phone to ensure any actions needed are completed.
7. Support SACT schedulers work and cover their annual leave. Also provide support for colleagues in Reception.
Working for our organisation
At UHSussex, diversity is our strength, and we want you to feel included to help us always deliver Excellent Care Everywhere, as shown in our Outstanding for Caring CQC rating. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of staff networks to help break down barriers, and can offer a buddy to help new members settle in. We’re proud to be a Disability Confident Employer (Level 3) and a Veteran Aware Trust.
Candidate Pack
Detailed job description and main responsibilities
Please note: This role does not meet the minimum criteria for visa sponsorship under the current UK immigration rules, which set specific salary and skill thresholds. As such, we are unable to provide sponsorship for this post. Applicants will therefore need to already have the right to work in the UK to be considered. We include this information at the outset to provide clarity and avoid unnecessary inconvenience for applicants.
If you are applying using a Graduate visa as your right to work, you must have a minimum of 18 months remaining on your visa at time of application.
Role Summary
This role is a key member of the Department’s booking team, part of a team of administrators all working towards the achievement of key patient access targets for the Division. Work will include:
8. Coordinating the medical and supportive therapies in the SACT Unit.
9. Contribute to the team who act as a point of contact for patients and external services to the SACT Unit.
10. Be responsible for the timely booking and co-ordination of all supportive treatment administered in the SACT unit.
11. Coordinate any assessments and investigations required (which can often be at other hospital trusts) to ensure convenience for the patient and prevent any delays to their treatment, increasing the efficiency of the service.
12. The post holder will learn about the different supportive therapies administered in the Unit and the timings that are required when scheduling patients.
13. Contribute to the Scheduling team who act as a point of contact for all patents starting SACT and supportive therapies, alleviating anxieties, providing support, and giving concise and accurate non-clinical information pertaining to their treatment, escalating to the nursing staff where necessary for clinical information.
14. Develop and maintain a network of contacts across all care settings within Health and Social Care to enable them to help patients resolve any non-clinical issues they may be facing. This may often require onward referral to other professionals and discussion with the clinical team in relation to clinical issues. They will therefore have excellent communication skills and a sound knowledge of local pathways and support services.
15. To collect data on all patient contacts for audit and service development purposes and keep records of all patient supportive communications using the agreed data system (Chemo Care / Aria/ Care flow).
16. Maintain an updated diary for all medical bookings including deferrals or cancellations.
17. Be responsible for ensuring all referrals are booked in priority, not date received and escalate any capacity concerns to the nurse in charge.
18. Manage the referral emails and answer phone to ensure any actions needed are completed.
19. Support SACT schedulers in the unit as required.
The post holder will also undertake other administrative duties as required.
Person specification
Good IT skills
Essential criteria
20. Good IT experience.
21. NHS experience
22. Good communication skills and standard of English
23. Friendly, approachable and good team player
Desirable criteria
24. GCSE English
25. Knowledge of UHSussex IT systems
26. Previous experience in a cancer unit
27. Scheduling experience
Equality, Diversity, and Inclusion
Essential criteria
28. Evidence of having championed diversity in previous roles (as appropriate to
29. Evidence of having undertaken own development to improve understanding of equalities issues
Important information for applicants:
A Note on AI Use in Applications
We value the individuality and authenticity that each candidate brings to the application process. While AI tools are increasingly accessible, we strongly discourage their use in completing your application. Your responses should reflect your own voice, experiences, and motivations—elements that are essential to a fair and accurate evaluation.
Applications that rely heavily on AI-generated content may misrepresent your abilities and could result in your application being rejected. We encourage you to take the time to present your genuine self, as this helps us better understand your potential and ensures a transparent selection process.
Closing Adverts Early: In the event of exceptional interest, we may close adverts earlier than specified.
Some of our adverts are capped for a limited number of applications; therefore, the advert will close once the cap has been reached. We therefore encourage you to submit your application as soon as possible if you are interested in the position to prevent you from missing out on applying for the opportunity.
Flexible Working: If you would like to explore potential options regarding flexible working please speak with the appropriate recruiting/line manager.
DBS Checks: As part of our commitment to a safe working environment, we undertake a Disclosure and Barring Service check on all new employees where the role is eligible for a criminal record check. We make offers in line with the Rehabilitation of Offenders Act 1975.
Skilled Worker Visa: Applications for Skilled Worker sponsorship are welcome for the roles that meet the Visa and Immigrations eligibility criteria. For further information please visit the gov.uk website searching for Skilled Worker. It is your responsibility as the applicant to ensure that you meet this criteria.
UHSussex reserves the right to close the role early if we receive a high volume of applications