Salary: £25,936.00 - £30,000.00 Per year
Are you well organised and enjoy providing an excellent service to customers and colleagues? Do you enjoy working in a busy and varied role? We are currently looking for a Coordinator to join our fast‑paced operations support team, working in our Property Services division in either our Greenham or Basingstoke office on a permanent basis.
About Sovereign Network Group (SNG): SNG provides over 85,000 homes and invests in communities across London and the South of England – our purpose is to provide quality affordable homes and places that people love for generations.
Responsibilities
- Receive work orders and schedule work diaries for trades employees completing repairs and maintenance works for residents.
- Liaise with trade staff and other repairs staff to ensure all appointment targets are met, and communicate with residents about their scheduled repair and maintenance works.
- Act as the first point of contact for business partners.
- Assist in complaint and query resolution.
- Manage a diary and bookings schedule for the team.
- Complete required administration tasks.
- Seek opportunities to improve performance and offer solutions.
- Establish and maintain own effectiveness by developing strong working relationships with team members and business stakeholders.
Qualifications
- Solid experience in administration within a busy customer‑focused role.
- Some understanding of building maintenance terminology preferred.
- Experience of using several different computer systems.
- Ability to manage your own workload.
- Strong customer service focus and confident telephone manner.
- Ability to think quickly and clearly and work well under pressure.
- Empathy and passion for helping people.
Benefits
- 25 days holiday + bank holidays (with an extra day every year up to 30 days).
- Chance to buy or sell holiday as part of a flexible benefits package.
- Three additional wellbeing days and two paid volunteering days.
- Generous matched pension scheme up to 12% and life cover at 4×salary.
- Enhanced maternity/paternity/adoption pay.
- Options for private medical insurance, dental insurance and critical illness cover.
- Wellbeing discounts, including gym memberships and access to a 24/7 virtual GP service.
Equal Opportunities
At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive. We are committed to our Equality, Diversity and Inclusion strategy and believe that you can truly be yourself at SNG.
