Remote Complaints Officer needed Paying £37.32 per hr ref OR13360 Full time hours on a temporary basis Key Responsibilities: Receive, log, and manage complaints related to SEND services and provision. Conduct thorough and impartial investigations, liaising with schools, professionals, and service providers. Ensure all complaint handling complies with statutory guidance, including the SEND Code of Practice. Communicate outcomes clearly, professionally, and sensitively to complainants. Maintain accurate records and contribute to service improvement through feedback and analysis. If you are interested in the role, please email your CV to verity@essentialemploy.co.uk quoting the reference number. Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer. All our roles may be subject to pre-employment checks including references so please be prepared