Job summary
Following a restructure of our Improvement team, we are looking for a Project Support Officer to support the Head of Improvement with the delivery of the relevant cross-cutting transformation portfolio across the Trust. These projects seek to deliver value for patients and the organisation. They will work closely withclinical group teams and the wider improvement team in the practical administration/operation of change projects, service and cost improvement initiatives, supporting the Head(s) of Improvement and Improvement Business Partner(s) to deliver schemes in their portfolio. The main duties of the PSO are to provide robust administration and project management support to allocated service improvement projects, tracking the delivery of key milestones on the relevant project plan. They are responsible for ensuring project documentation is complete, and supporting the Improvement Business Partners and Heads of Improvement with submissions to the relevant governance meetings in the Trust. The PSO will have responsibility to deliver specific elements of the projects they support, leading stakeholders inside and outside of the project team to deliver specified financial and operational goals. They will develop mechanisms for reporting on project delivery, and provide analysis across a range of specialties, functions, and projects."
Main duties of the job
The main responsibilities of the PSO are to provide robust administration and project management support to allocated service improvement projects, tracking the delivery of key milestones on the relevant project plan. They are responsible for ensuring project documentation is complete, and supporting IBPs and HoIs with submissions to the relevant governance meetings in the Trust.
The PSO will have responsibility to deliver specific elements of the projects they support, leading stakeholders inside and outside of the project team to deliver specified financial and operational goals. They will develop mechanisms for reporting on project delivery, and provide analysis across a range of specialties, functions, and projects.
About us
We're an organisation that is getting better and betterand ourimprovements are driven by a determination to deliver care we're proud of and our patients are happy with. We're no longer in special measures; we've opened two new theatres at our Elective Surgical Hub in King George Hospital (KGH); and Matthew Trainer, our Chief Executive, has been named the top CEO by the Health Service Journal.
We operate from two main sites - KGH in Goodmayes and Queen's Hospital in Romford. We have two busy emergency departments with more than 330,000 people visiting them last year. We're campaigning to secure the £35m we need to transform the A&E at Queen's and get rid of corridor care.
Our patients are benefitting from our Women's Health Hub in Ilford; an Ageing Well Centre in Hornchurch; and Community Diagnostic Centres (CDC) at Barking Community Hospital and at St George's Health and Wellbeing Hub in Hornchurch.
These CDCs are open 12 hours a day, 7 days a week and are providing an extra 88,000 scans a year.
The majority of our 8,000 staff - who come from 146 different countries - live in the three diverse London boroughs we serve and are from black, Asian and minority ethnic groups. Many can work flexibly and more than 400 of them are on our Ofsted accredited apprenticeship programmes. We're proud to be a London Living Wage employer.
We're looking forward to introducing an electronic patient record that will be transformative for our staff and beneficial for our patients.
Details Date posted
06 June 2025
Pay scheme
Agenda for change
Band
Band 6
Salary
£42,939 to £50,697 a year Per annum inclusive
Contract
Permanent
Working pattern
Full-time
Reference number
162-7096-PA
Job locations
Continuous Improvement & Improvement Delivery Team
Romford
RM7 0AG
Job description Job responsibilities
For further information on this role, please see the attached detailed Job Description and Person Specification.
The person specification listed below is not the full specification requirements for the role. Please ensure you review the full specification on the job description prior to submitting your application.
Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.
All new staff appointed at the Trust are subject to a probationary period.
Applications should be made online, however, queries regarding the application process, assistance with completion of the application form or if you require any adjustments (for applicants with a disability) please contact Paul Awosika, Recruitment Advisor, on 01708 435000 ext. 5989
Further details regarding the post may be obtained by contacting the manager as per the contact details above.
Job description Job responsibilities
For further information on this role, please see the attached detailed Job Description and Person Specification.
The person specification listed below is not the full specification requirements for the role. Please ensure you review the full specification on the job description prior to submitting your application.
Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.
All new staff appointed at the Trust are subject to a probationary period.
Applications should be made online, however, queries regarding the application process, assistance with completion of the application form or if you require any adjustments (for applicants with a disability) please contact Paul Awosika, Recruitment Advisor, on 01708 435000 ext. 5989
Further details regarding the post may be obtained by contacting the manager as per the contact details above.
Person Specification Education/ Qualifications Essential
* Educated to degree level or equivalent experience and training. OR Post-graduate diploma (PGDip) in relevant discipline related to healthcare or quality improvement.
* Evidence of continuing professional development.
Desirable
* Basic training in service improvement methodologies and systems e.g. LEAN or six sigma. OR Project management training e.g. PRINCE2 foundation / APM PFQ or ability to demonstrate equivalent knowledge and experience.
Skills/ Abilities Essential
* Ability to develop strong collaborative relationships with a wide range of internal and external stakeholders.
* Ability to manipulate, analyse and interpret complex data effectively.
* Excellent problem solving skills and able to prioritise and manage own workload autonomously, and work well under pressure and meet deadlines.
* Excellent communication skills, both written and oral, including presentation of and receiving of complex concepts and sensitive or contentious information.
* Ability to persuade, influence and negotiate to achieve successful outcomes.
* Fully competent in using Word, PowerPoint and Excel.
Experience/ Knowledge Essential
* Experience of supporting projects and/or programmes. Experience with stakeholder Management.
Desirable
* Knowledge of Visio.
Person Specification Education/ Qualifications Essential
* Educated to degree level or equivalent experience and training. OR Post-graduate diploma (PGDip) in relevant discipline related to healthcare or quality improvement.
* Evidence of continuing professional development.
Desirable
* Basic training in service improvement methodologies and systems e.g. LEAN or six sigma. OR Project management training e.g. PRINCE2 foundation / APM PFQ or ability to demonstrate equivalent knowledge and experience.
Skills/ Abilities Essential
* Ability to develop strong collaborative relationships with a wide range of internal and external stakeholders.
* Ability to manipulate, analyse and interpret complex data effectively.
* Excellent problem solving skills and able to prioritise and manage own workload autonomously, and work well under pressure and meet deadlines.
* Excellent communication skills, both written and oral, including presentation of and receiving of complex concepts and sensitive or contentious information.
* Ability to persuade, influence and negotiate to achieve successful outcomes.
* Fully competent in using Word, PowerPoint and Excel.
Experience/ Knowledge Essential
* Experience of supporting projects and/or programmes. Experience with stakeholder Management.
Desirable
* Knowledge of Visio.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name
Barking, Havering and Redbridge University Hospitals NHS Trust
Address
Continuous Improvement & Improvement Delivery Team
Romford
RM7 0AG
Employer's website
https://www.bhrhospitals.nhs.uk/ (Opens in a new tab)
Employer details Employer name
Barking, Havering and Redbridge University Hospitals NHS Trust
Address
Continuous Improvement & Improvement Delivery Team
Romford
RM7 0AG
Employer's website
https://www.bhrhospitals.nhs.uk/ (Opens in a new tab)
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