Resident liaison officer

The Vacancy

We are currently seeking an experienced Resident Liaison Officer (RLO) to join our team on a planned works programme based in Sheffield. This role will focus on Social Housing Decarbonisation Fund (SHDF) projects and adaptation works, ensuring tenants are fully supported throughout the process.

🔧 Key Responsibilities:

1. Act as the main point of contact for residents during planned works.
2. Manage tenant communications, including updates, access arrangements, and complaint resolution.
3. Support vulnerable residents and ensure minimal disruption during works.
4. Liaise with site teams, contractors, and housing officers to coordinate schedules.
5. Maintain accurate records of interactions and issues raised.

✅ Requirements:

6. Proven experience as an RLO, ideally within social housing.
7. Strong interpersonal skills and a calm, empathetic approach to tenant concerns.
8. Confident handling complaints and resolving issues effectively.
9. Full UK driving licence and willingness to travel locally.
10. Knowledge of SHDF and adaptation works is highly desirable.

📍 Location:

11. Based in Sheffield, with travel to properties across the region.

If you’re passionate about delivering excellent tenant support and want to be part of a meaningful programme improving homes and lives, we’d love to hear from you.

Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks.

Work for Wates

Wates is one of the UK’s leading family-owned development, building and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment.

We are driven by our purpose, ‘reimagining places for people to thrive’ and our three promises:

Thriving places – working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity.
Thriving planet – protecting nature and taking action on climate change by collaborating and innovating with our partners.
Thriving people – creating opportunities and relationships so that everyone who works for and with us feels included, invested in, and treated with care.

We are proud to be recognised as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background.

Awards

BEST PROJECT

Inside Housing Development Awards

WINNER

2022 Construction News Awards Winner

GOLD AWARD

Investors in People 2022

GOLD AWARD

Considerate Constructors Schemes (CCS) National Site Awards

TOP 50 EMPLOYERS

2022 Top 50 Employers for Women

WINNER

2022 Working Families Best Practice Awards