IT Support (Company's like McDonald's, Pizza Hut) Cardiff £30,000 to £35,000 Company Pension Paid Overtime System Training Career Progression Rotating Shifts Night Shifts Hybrid Are you an IT Support, with Level 3 or infrastructure management experience or similar, looking to take the next step in your career to a more senior role within Microsoft Infrastructure Management, looking to join a leading and growing IT support business, offering company pension, paid overtime, company training, hybrid working, night shifts on rotation, career development opportunities and more great company benefits? Do you want to join a leading IT maintenance services company, going from strength to strength in the hospitality and retail industries, looking to grow their expert team, offering great company benefits, company training and clear routes to progress your career? On offer is a fantastic opportunity for an aspiring IT Support, looking to join a well-established, ambitious IT hardware maintenance services company, operating across the hospitality and retail markets around the UK and Ireland. With over 15 years of establishment and reaching a team of over 400 employees, this company is leading the way in hardware support, looking to expand their team and maintain their client base. In this role you would be responsible for Microsoft Infrastructure Management for clients across the UK and Ireland, being the third line of escalation for tickets, supporting the team and junior members of staff. The ideal IT support would have come from a similar background in infrastructure management or similar, with a IT related degree or qualification, looking to progress and develop you career within a well-established IT support company. The Role : Third line of escalation for tickets, emails and support for clients Microsoft infrastructure management Supporting the team and junior members of staff Rotating night shifts The Person : IT support experience in infrastructure, Level 3 or similar Customer service experience and good communication Degree or similar in an IT related field Wants to work nights on a rotating shift Keywords : IT Support, Level 3 Support, 3rd Line Support, Infrastructure, Security, Managed Services, Microsoft, Cardiff, Wales Reference : 22302 If you are interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.