Job Description
Technical Finance Support Agent
Location: Hybrid – must be able to travel to our Poole office at least twice a week
Employment Type: Full-time
Salary: Competitive + Equity + Benefits
Awards: The Times Top Place to Work – 3 Years Running
We’re looking for a Technical Customer Support Specialist with a strong finance or accounting background to join our growing team. You’ll play a key role in supporting UK businesses as they use our accounting software – helping them solve problems, get set up, and get the most out of the platform.
This is a fantastic opportunity for someone who enjoys working with people, has hands-on experience with accounting or finance systems, and wants to grow their career in a fast-paced, innovative tech company.
What you’ll be doing:
1. Be the first point of contact for customer queries (phone and email)
2. Troubleshoot and resolve issues with accounting software (technical and functional)
3. Guide customers through system setup and day-to-day usage
4. Log and manage support tickets, escalating when needed
5. Work closely with our product and implementation teams to resolve complex cases
6. Support customers during onboarding...