Clinic Support Podiatry & Diabetes Administrator
Dorset HealthCare University NHS Foundation Trust
The closing date is 11 May 2026
You will be required to provide efficient administrative and support for the Podiatry and Diabetes services. The role requires a flexible and dynamic person with good organisational skills, excellent Microsoft computer literacy and a can‑do attitude. Some of the work can at times be pressured and stressful requiring a flexible and adaptive response.
You will need to liaise with members of the public and a variety of professionals, both in primary and secondary care services. Some patients may contact us in distress; therefore, we are looking for resilient applicants, with a compassionate work ethos. You will be provided the training and the skills to manage this, and you will thrive with the right level of support being offered by the Admin Manager.
You will have a solid administrative background and be able to multi‑task and manage your time effectively. The successful applicant will be enthusiastic, self‑motivated, and hard‑working. You will have good customer care communication skills, an excellent telephone manner and attention to detail. You must be able to work accurately under pressure, whilst remaining calm and courteous and be able to work well as part of a team.
Applications from candidates that require current Skilled Worker sponsorship to work in the UK are unfortunately ineligible to apply for this position.
Main duties of the job
* To provide, as part of the Patient Contact Centre, a Call Centre function to support patients in booking their Podiatry appointments.
* To support the administrative functions of the Podiatry Suite for community services.
* To accurately input data relating to clinic attendances, DNA's and recording patient pathways.
* To ensure patients and visitors to the service are dealt with in a friendly and professional manner and to help ensure that each patient's experience is positive.
* To support the Diabetes Education or Diabetes Specialist Nurses with administration functions of the services, projects and / or training days.
* Employment in this post requires a Standard Disclosure and Barring Service (DBS) check, which the Trust will cover the cost of. Applicants who subscribe to the DBS update service can present a valid DBS certificate instead of requiring a new check.
Person Specification
Training
* Good working knowledge of Microsoft applications – Word, etc.
* Experience of using an electronic booking system.
Skills
* To have a good understanding of SystmOne and Referral processes.
* Have evidence of liaising with GP Practice staff, community staff and Independent Providers as needed, for example to respond to queries or to inform them of changes.
* Experience of telephoning patients/ call centre environment.
* Excellent communication skills, written and verbal, with ability to demonstrate fluency, clarity and effectiveness at all levels.
* Clear understanding of Data Protection and confidentiality.
* Understanding of primary care referral pathways.
* Able to demonstrate initiative and work independently when necessary.
* Willingness to learn and develop in a challenging environment.
* Initiative to undertake new projects.
Work history
* Able to work flexibly.
* Previous NHS experience.
* Ability to manage unpredictable workloads.
* Experience of working in an I.T administration role within a Health Authority, Primary Care Trust or Hospital setting.
* Able to work calmly and methodically under pressure from busy workload.
* Excellent organisational skills.
* Experience using E-Referral (Choose and Book).
* Analytical skills and ability to investigate a variety of issues.
Values
* Understand and know the core values of the trust.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Dorset HealthCare University NHS Foundation Trust
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