Job Description Customer Service Advisor / Collections Advisor
Milton Keynes (Hybrid Working)
Competitive Salary + Excellent Annual Bonus + Yearly Salary Review
An exciting opportunity has arisen for a Customer Service Advisor / Collections Advisor to join a growing and innovative financial services business based in Milton Keynes. This organisation offers a supportive culture, genuine career progression, and the chance to work within a modern customer-focused environment.
This opportunity would suit someone with strong financial services customer service experience, even if they have not worked directly in collections, as full training can be provided.
The Role Working within a busy customer operations team, you will support customers through a range of communication channels including phone, email, SMS, and webchat. You will help customers manage their accounts, discuss payment options, and deliver positive outcomes in a compliant and professional manner.
Key Responsibilities
1. Handling inbound and outbound customer calls
2. Responding to customer queries via email, SMS, and webchat
3. Supporting customers with payment plans and account solutions
4. Delivering excellent service in line with FCA regulations
5. Managing sensitive conversations with empathy and professionalism
6. Updating systems accurately and maintaining records
7. Working collaboratively with internal teams
The Ideal Candidate
8. Previous experience within financial services customer service is essential
9. Collections, arrears, credit control, or lending experience highly desirable
10. Understanding of FCA regulations / Treating Customers Fairly
11. Strong communication skills and confidence speaking with customers
12. Good IT skills including Microsoft Office
13. Positive, resilient, and professional approach
14. Able to manage workload in a fast-paced environment
What’s On Offer
15. Competitive basic salary
16. Excellent yearly bonus scheme
17. Annual salary review
18. Hybrid working (3 office days: Tuesday, Wednesday, Thursday)
19. Private healthcare
20. Discounted gym membership
21. Ongoing training and development
22. Genuine career progression opportunities
Working Hours Monday to Friday, 8:30am – 5:30pm
1 in 4 Saturdays, 9:00am – 1:00pm
All offers subject to credit and background checks.
If you have strong financial services customer service experience and are looking to progress your career, apply now.
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