Location: Ipswich, Office and Field based
Salary: A GBP 25,000 - A GBP 27,450 per annum, depending on experience
The organisation has been proudly serving the Ipswich and Suffolk community, providing exceptional 24-hour home-based personal care for adults. They are CQC registered and committed to keeping people in the comfort of their own homes, helping with everything from companionship to complex specialised care needs including dementia, mental health support, and chronic conditions.
The Role
As a Care Supervisor, you will play a pivotal role in ensuring the highest standards of home-based care are consistently delivered. You'll be the vital link between clients, care assistants, and healthcare professionals, ensuring compassionate, tailored support that allows individuals to remain safe and comfortable in their own homes.
Key Responsibilities
Work Well With Clients
* Conduct comprehensive assessments with clients and their representatives to understand care needs and goals, including risk assessments
* Provide clear information about their services so clients understand what to expect and how to raise concerns
* Maintain confidentiality and security of all client information, sharing only when required to protect client interests
* Ensure continuity of care through their regular carer assignment system
Work Well With Staff
* Provide care assistants with appropriate guidance to deliver safe, effective care according to personalized care plans
* Collaborate with the organisation's coordinators to match care assistants to clients based on skills, compatibility, language needs, and cultural considerations
* Attend first visits to introduce care assistants to clients
* Monitor and distribute MAR charts, taking appropriate action on findings
* Support, supervise, and assist with training of their care team
* Participate in their 24-hour on-call emergency rota, managing coverage when care assistants are unavailable
* Coordinate staff changeovers and briefings for live-in care assignments
Quality Improvement
* Investigate service quality matters and implement improvements
* Monitor care assistant performance and conduct quality reviews at clients' homes
* Apply the organisation policies and CQC regulations at all times
* Ensure accurate recording and reporting of accidents and incidents
* Work collaboratively with clients, families, NHS professionals, and their internal team
* Lead staff and client meetings
* Participate in training activities, appraisals, and development meetings
Skills and Qualifications
* Car Owner and Full UK Driving License
* Level 3 NVQ or willingness to proceed with Level 3 NVQ training
* Care Certificate and strong interpersonal skills
Benefits
* Mileage allowance and 28 days holiday pro rata
* Onsite car parking
* Free gym membership
* Comprehensive ongoing training including NVQ Level 3, with financial support for certification costs
* Flexible working arrangements and scheduling for study
* Pension scheme
* Smartphone technology for efficient care management
* Free uniform
* Career development opportunities with their mentorship program
Additional Benefits
* Join a company with 90 staff satisfaction and strong community partnerships
* Opportunity to work with specialized care including autism, neurological disorders, and palliative care
* Official recognition for achievements and career advancement opportunities
If you feel you are a suitable candidate and would like to work for this reputable company, please do not hesitate to apply.
No Sponsorship available for this post.
At the organisation, they're not just colleagues: they're a family committed to making a positive impact on their clients' lives while supporting each other's professional growth.
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