After Salesa and Customer Service Specialist
Manchester, England, United Kingdom
About Hyva:
Hyva Group is a leading global provider of innovative and highly efficient transport solutions for the commercial vehicle and environmental service industries. The company is committed to the development, production, marketing and distribution of components used in hydraulic loading and unloading systems on trucks and trailers. Its products are used worldwide across a range of sectors including transport, construction, mining, materials handling and environmental services providers.
Founded in 1979, the company is headquartered in Alphen aan den Rijn in The Netherlands and operates in more than 110 countries with over 3,500 employees around the world. The Hyva Group encompasses more than 30 subsidiaries globally, with an extraordinary sales and service coverage and 14 production facilities in Brazil, China, Germany, India, and Italy, with more than 20,000 customers.
Key Responsibilities:
Order Processing & Management
* Process, track, and enter customer orders accurately in the database.
* Ensure timely processing of high-volume orders, troubleshooting any delays.
* Complete administrative tasks related to sales orders, including ERP system processing and invoicing details.
* Handle sales inquiries and provide customer service via telephone.
* Interact with customers regarding order updates, shipments, and deliveries.
* Create and send quotations and agreements in line with pricing policies, ensuring proper follow-up.
* Work with internal teams (Finance, Warehouse, After Sales) to resolve order issues, complaints, and late payments.
* Troubleshoot using the database, email, and internal communication channels.
Logistics & Follow-Ups
* Monitor delivery times and inform customers.
* Chase back orders from intercompany branches.
* Follow up on proof of delivery with couriers and liaise with the warehouse team.
Other Administrative Tasks
* Process manual payments.
* Ensure compliance with company policies regarding order processing and invoicing.
What we offer
* We care about ecology and are truly sustainable. Not only for the environment but also for social resources.
* We have a highly dynamic and very international work environment.
* We have Great Place to Work certified countries!
* We provide a competitive salary which is adjusted on an annual basis in case of good performance.
Diversity
We welcome everyone regardless of origin, gender, age, sexual orientation, philosophical or political conviction, disability, etc.
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