Customer Experience Manager – Ecommerce Drinks Business – Up to £30,000 – North West
My client is an innovative and aspiring drinks brand sweeping through the United Kingdom. This company has a passion for wellbeing and an ambitious plan to expand Nationwide. The client has a large following and some excellent exposure through brand recognition.
We're looking for a proactive and energetic Customer Experience Manager to join a fast-growing retail and brand-building business in the drinks industry. This is a hands-on role with real influence — you'll lead customer service, manage subscriptions and orders, and drive loyalty initiatives that turn first-time buyers into lifelong fans.
This role would be ideal for a candidate with experience in Ecommerce, FMCG or customer service. This will be a hybrid role with 3 days in a North West office!
What's in it for you:
* Competitive salary and employee discounts.
* Hybrid working (3 office days, 2 home days).
* Monthly gym allowance.
* The chance to make a genuine impact in a dynamic, high-growth business.
Key Responsibilities:
1. Lead and improve all customer service operations across email, phone, chat, and social.
2. Manage subscriptions and orders, ensuring smooth fulfilment and customer retention.
3. Proactively resolve issues and ...