Job Description
Customer Service & Sales Administrator
Location: Heywood (Hybrid)
Company: Perfume Direct & Reward & Gifts Limited
Employment Type: Full-Time
About Reward & Gifts Limited
Reward & Gifts Limited is a multichannel service provider specialising in sourcing and supplying branded consumer and IT products—alongside a wide range of other goods—across the UK and Europe. Established in 2005 and headquartered in Manchester, the group proudly generates revenues exceeding £20 million.
With strong partnerships with manufacturers and suppliers, we offer competitive pricing and exceptional delivery speeds, including next‑day UK delivery and fast global fulfilment. Our team prides itself on professionalism, integrity, and a commitment to outstanding service—core values that have supported years of sustained growth.
Our services include:
* Corporate rewards and employee incentives
* Sales incentives and promotional fulfilment
* Supplier integration solutions
* Marketplace sales across well-known platforms
* White-label shipment and fulfilment services
About Perfume Direct
Perfume Direct is a leading online retailer of fragrances and beauty products, offering customers top branded perfumes at competitive prices with exceptional customer service. With a strong ecommerce presence and a loyal customer base, Perfume Direct continues to grow year-on-year across multiple online platforms.
About the Role
This role will support both Reward & Gifts and Perfume Direct, providing a unique opportunity to work across two fast-growing, dynamic businesses.
We are seeking an enthusiastic and customer-focused Customer Service & Sales Administrator to join our team. This full-time hybrid role is based in Heywood, with the flexibility to work from home on selected days.
You will act as a key point of contact for customers of both Perfume Direct and Reward & Gifts, ensuring all interactions reflect our high service standards. This is a vital role within the organisation and serves as a strong stepping stone into future opportunities across the group—including sales, purchasing, marketing, operations, and finance.
Key Responsibilities
* Manage customer enquiries for both Perfume Direct and Reward & Gifts via phone, email, live chat, and marketplace messaging
* Resolve customer issues professionally and promptly, ensuring exceptional satisfaction and retention
* Process orders, returns, and service requests with accuracy and attention to detail
* Support sales administration tasks including order processing, product listings, and marketplace communications
* Maintain accurate customer records using CRM and internal systems
* Assist with marketplace channels including Amazon, eBay, Mirakl, and other ecommerce platforms
* Work closely with internal teams to ensure swift issue resolution and a seamless end-to-end customer experience
* Uphold company values and contribute to a positive, customer‑centric working environment
Qualifications & Skills
* Experience in Customer Service, Customer Support, or a similar customer‑facing role
* Strong commitment to delivering excellent Customer Experience
* Excellent communication and interpersonal skills
* Problem-solving mindset and the ability to handle enquiries efficiently
* Proficiency with standard office software (Microsoft Office) and CRM/customer management platforms
* Ability to work independently and as part of a team in a hybrid environment
* Graduate calibre preferred
* Knowledge of Marketplace Management (Amazon, eBay, Mirakl) is highly desirable
* Experience in ecommerce, retail, or fragrance/beauty sectors is advantageous
What We Offer
* Competitive salary
* Hybrid working arrangement
* Career development opportunities across multiple departments
* Supportive and collaborative team culture
* Exposure to fast‑growing ecommerce brands and B2B operations
How to Apply
If you’re passionate about customer service and looking to grow your career in a successful and expanding group, we would love to hear from you.
Please submit your CV and cover letter to our recruitment team - Email info@compudal.com