About Us Salary - £38,462 Work Type - Onsite Job Location - Carlisle Wastewater Treatment Works, Willowholme Ind Estate, Carlisle, Cumbria, CA2 5SH Role Type - Permanent Employment Type - Full Time Working Hours - 37.5 Hours per Week United Utilities’ (UU) purpose is to deliver great water for a stronger, greener and healthier North West of England. We are committed to providing our services in a way that respects the environment, supports the economy, and benefits society. We value diversity, inclusion and innovation in our workplace, and we foster a culture where our people can grow, excel, and be themselves. We uphold our ethics, values and business model to fulfil our mission and, by setting clear goals and objectives, we create sustainable long-term value for our colleagues, customers and communities. Whether you work with a team that shares your vision or join a network of peers with similar interests, you will find a welcoming and supportive organisation to be part of. We’ve got a lot to offer. You’ll be part of a thriving FTSE 100 company and will enjoy a range of core benefits that reflect your value and value contribution. Benefits A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover Up to 7.5% performance-related bonus scheme, as well as recognition awards for outstanding achievements A comprehensive healthcare plan through our company-funded scheme MyGymDiscounts - gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions Best Doctors Salary Finance Wealth at Work courses Deals and discounts EVolve Car Scheme Employee Assistance Plan Mental health first aiders ShareBuy MORE Choices flexible benefits Enhanced parental leave schemes Job Purpose Working closely with the Drainage Performance Engineer and in collaboration with the respective Drainage Delivery Engineer and Technician and Further Work Technician to develop a robust drainage network improvement plan, you will improve overall drainage performance and provide excellent customer satisfaction. You will also act as the local day-to-day technical expert for all aspects of the drainage network. Accountabilities & Responsibilities You will be responsible for responding to primarily planned work on the Wastewater Network and reactive work as required. Analysing drainage data to identify failure trends, taking corrective action to improve overall drainage performance (SIM/Cmex, ODI; Cash; Health and Safety). You will also be responsible for: Proactively identifying repeat incidents and implementing necessary interventions to stop repeat failures. Facilitating the investigation of all incidents and asset failures to identify root cause and action possible solutions, escalating to the Drainage Performance Engineer, as required. Developing, reviewing and optimising maintenance schedules / planned / proactive programmes of work. Identifying investment needs on the Wastewater Network, and create problem notes for Very Small Projects (VSP'S) or mitigation, and raise planned Serviceability works, and send to Project Engineer, as required. Identifying, implementing and reviewing planned cyclic maintenance programmes for Ancillaries, in order of minimising the number of incidents and asset failures Maintaining awareness of operational expenditure and the need to keep within budget constraints Building an awareness of the availability of M&E assets in the area through regular communication with the Technical Officer and Wastewater Network Maintenance team. Identifying trends associated with poor performance and develop proactive performance improvement plans. Drafting written responses to customers, MPs, Councillors and other key stakeholders. Take ownership of escalated customer problems and manage customer expectations accordingly. Deputising for Drainage Performance Engineer regarding escalated complaints / problems on the Network including health and safety matters on the Wastewater Sewer Network amongst other things, as and when required. Ensuring compliance with UUW health and safety policies and procedures at all times. Ensuring compliance with the flooding, blockage, odour, pollution, collapse, defective apparatus, ancillaries and further works policies and procedures, and Environment Agency protocol. Providing technical support and guidance to Delivery teams and other team members, as required. Participate on the standby rota Technical Skills & Experience working knowledge and experience of day-to-day Drainage System and associated maintenance techniques. Good understanding of IT systems and their capabilities. Commercial awareness Good wastewater regulatory understanding. Good understanding of the Network Maintenance Alliances / Service providers. Excellent communication including report writing and presentation skills Good analytical and problem solving skills. Good team working. Ability to interface with customers, and provide excellent customer service. Capable of using own initiative and working under pressure. Excellent time management and organisational skills - able to work to deadline and achieve personal objectives. This role is not eligible for the visa sponsorship Qualifications To be considered for this role you will hold a BTEC in Sewerage Engineering (or equivalent recognised qualification) or be willing to work towards this within a specified timescale determined by the business. Knowledge of Health and Safety, including CDM, NRSWA, Manual Handling & confined spaces is required. Full UK Driving License Other We rely on every employee to ensure our customers receive the best possible service, day in, day out. In return, we ensure that you will be well rewarded for your efforts, from an excellent salary through to development opportunities that will really kick start a thriving career here at UU. DNi