Why Join Us
Are you tenacious, organised, and confident communicating with both customers and contractors?
Do you enjoy seeing a task through from start to finish and making sure nothing gets missed?
If so, this could be the perfect role for you.
We are looking for an individual to join our small, supportive, office-based team to help manage work orders from initial request through to final completion. Working closely with our Contract Coordinator, you’ll ensure each job is attended promptly, progressed efficiently, and resolved to the highest standard.
This is an FTC for 12 months contract based in Redditch.
What You'll Be Doing
1. Managing work orders end-to-end: raising, tracking, chasing, and closing
2. Working alongside the Contract Coordinator to ensure timely attendance and resolution
3. Confidently engaging with customers and contractors to progress works
4. Reviewing jobs, identifying delays, and taking proactive steps to drive completion
5. Supporting continuous improvement across processes and service delivery
6. Attending sites occasionally to understand issues first-hand and support contract delivery
What We're Looking For
7. A tenacious, proactive nature with a real drive to get things done
8. Strong written and verbal communication skills
9. IT literacy and confidence using systems
10. Some FM experience is beneficial, but not essential
11. Ability to understand (or willingness to learn) the complexities of FM and how different issues impact the client
12. Comfortable handling a variety of technical, engineering and facilities-related challenges
13. Ideal for someone with a building/technical/engineering background seeking a later-career support role — or someone earlier in their career with the ambition to deliver first-class service and looking for a career in FM.
This is a 40-hour per week role, working 7am – 7pm across 7 days, therefore flexibility is required.
For this role you’ll have experience of working within a fast-paced time pressured customer service role, within any industry and sector!
In return for your hard work we would offer you:
14. Salary: Up to £28,403 pro rata, depending on experience
15. Up to 4% discretionary bonus scheme, subject to achievement of targets
16. 25 days annual leave + Bank Holidays
17. Generous contributory pension scheme of matched contributions between 5% and 6%
18. Life Assurance
19. Learning & Development opportunities
20. Funded Training Sponsorship Scheme
21. Cycle to Work Scheme
22. Healthshield Scheme
At Arcus we are passionate about individual development which is why we are proud to offer industry leading Learning & Development opportunities to all our staff across our organisation
To be considered for this position please submit your application via the 'apply' button.
Requisition ID
2025-7990
23. Managing work orders end-to-end: raising, tracking, chasing, and closing
24. Working alongside the Contract Coordinator to ensure timely attendance and resolution
25. Confidently engaging with customers and contractors to progress works
26. Reviewing jobs, identifying delays, and taking proactive steps to drive completion
27. Supporting continuous improvement across processes and service delivery
28. Attending sites occasionally to understand issues first-hand and support contract delivery
29. A tenacious, proactive nature with a real drive to get things done
30. Strong written and verbal communication skills
31. IT literacy and confidence using systems
32. Some FM experience is beneficial, but not essential
33. Ability to understand (or willingness to learn) the complexities of FM and how different issues impact the client
34. Comfortable handling a variety of technical, engineering and facilities-related challenges
35. Ideal for someone with a building/technical/engineering background seeking a later-career support role — or someone earlier in their career with the ambition to deliver first-class service and looking for a career in FM.
This is a 40-hour per week role, working 7am – 7pm across 7 days, therefore flexibility is required.
For this role you’ll have experience of working within a fast-paced time pressured customer service role, within any industry and sector!
In return for your hard work we would offer you:
36. Salary: Up to £28,403 pro rata, depending on experience
37. Up to 4% discretionary bonus scheme, subject to achievement of targets
38. 25 days annual leave + Bank Holidays
39. Generous contributory pension scheme of matched contributions between 5% and 6%
40. Life Assurance
41. Learning & Development opportunities
42. Funded Training Sponsorship Scheme
43. Cycle to Work Scheme
44. Healthshield Scheme
At Arcus we are passionate about individual development which is why we are proud to offer industry leading Learning & Development opportunities to all our staff across our organisation
To be considered for this position please submit your application via the 'apply' button.