Join to apply for the Branch Manager - Multisite role at Skipton Building Society.
Hours: The role is a permanent position, working 36 hours across Monday to Saturday to support operating hours at the York and Selby branches. Salary depends on skills and experience.
Salary: £54,500 Per Annum.
Closing Date: Sun, 1 Jun 2025.
At Skipton Building Society, we pride ourselves on our dedicated team committed to putting our customers’ interests first. We are seeking a Branch Manager to lead, motivate, and drive performance, ensuring exceptional service at our multisite branches in York and Selby.
Who Are We?
We are the fourth largest building society in the UK, operating as a mutual organization owned by our members. We foster a great working environment and encourage new ideas to keep customers at the heart of everything we do.
Our branches are vital to our local communities, offering face-to-face, virtual, and outbound contact services to meet diverse customer needs. As a Branch Manager, you will be a key part of this mission, providing excellent customer service and supporting financial goals.
Responsibilities
* Lead a team of customer-facing colleagues, promoting high standards of service and creating a high-performance culture.
* Own the branch contribution plan, focusing on growth and existing customer relationships.
* Promote products and services confidently through team observations, one-to-ones, and clear objectives.
* Engage in day-to-day customer interactions, including serving customers and conducting ‘My Review’ appointments.
Candidate Requirements
* Leadership experience in a customer-facing environment.
* Proven track record of delivering excellent customer outcomes.
* Effective communication and time management skills.
* Passion for people and understanding of diverse customer and colleague needs.
* Entrepreneurial approach to business opportunities.
* Stakeholder management skills, working with Regional Managers and Head Office functions.
Financial services expertise is not mandatory; we value relevant skills and experience that enable you to deliver a great customer and colleague experience.
Benefits
* Discretionary annual bonus scheme.
* 25 days annual leave plus bank holidays, increasing with service.
* Holiday trading scheme.
* Employer-matched pension contributions up to 10%.
* Colleague savings and mortgage accounts, discounts, private medical insurance, and more.
* Salary sacrifice scheme for electric/hybrid cars.
* Wellbeing support, employee assistance programs, and online discounts.
* Paid volunteering days and ongoing training and development.
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