Product Engineer
Intercom
London, UK
£54,544 per year - estimated?
Contract
CLOSING SOON
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin is the most advanced customer service AI agent on the market, enabling businesses to deliver always‑on, impeccable customer service and transform their customer experiences. Fin can be combined with our Helpdesk to form the Intercom Customer Service Suite, providing AI‑enhanced support for complex or high‑touch queries that require a human agent.
Founded in 2011 and serving nearly 30,000 global businesses, Intercom is setting the new standard for customer service. At Intercom, you will be a product engineer – solving real customer problems through technical expertise and efficient application of tools. You’ll be part of a multidisciplinary product team building both back‑end and front‑end systems while working closely with designers, product managers, researchers, and data analysts.
We face many exciting scaling challenges and are building a robust platform where your expertise can be applied to areas such as building a beautiful messenger composer, rule matching, deliverability, security, app availability, and machine learning.
As an experienced engineer you will:
* Develop technical plans and contribute to our technical architecture as we scale our products to serve tens of millions of people daily.
* Write Ruby code that knits together AWS, infrastructure, platform and SaaS technologies forming the core of Intercom's backend infrastructure.
* Ship a change to production on your first day and a feature in your first week.
* Use the best industry tools – we invest in AI‑powered developer tools to remove friction and help you focus on meaningful problems.
* Grow your team's capacity by mentoring other engineers and interviewing candidates.
Requirements
* 2+ years of industry experience in a software engineering role, preferably building a SaaS product, with demonstrable impact on product or team.
* Deep knowledge of a high‑level programming language (e.g., Ruby, Python, JavaScript). You can quickly learn the languages we use.
* Experience collaborating directly with product teams and designers, with a proven track record of delivering value to customers or users.
* Experience with distributed systems.
Benefits
* Competitive salary and equity in a fast‑growing start‑up.
* We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen.
* Regular compensation reviews – we reward great work.
* Pension scheme & match up to 4%.
* Comprehensive health and dental insurance for you and your dependents.
* Flexible paid time off policy.
* Paid maternity leave and 6 weeks paternity leave for fathers.
* Cycle‑to‑Work scheme with secure bike storage.
* MacBooks are our standard, but we can provide other equipment as needed.
We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. We are committed to an inclusive and diverse Intercom! We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race. #LI-Hybrid
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Policies
Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.
Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status or any other legally recognized protected basis under federal, state, or local law.
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