The Role At Ironmongery Plus, we get a lot of enquiries from trade professionals through our website. We are looking for a friendly, organised person to turn these initial leads into long-term, happy customers. You won’t be "cold calling", you’ll be talking to people who have already reached out to us. Your goal is to guide them through their first experience with us and make sure we become their go-to supplier for all their future Ironmongery needs. What You’ll Be Doing Managing Enquiries: Following up with new trade contacts who have contacted us through our website. Building Relationships: Acting as the main point of contact for your clients, ensuring they get great customer service and want to keep coming back. Staying Organised: Keeping a clear record of your conversations and following up on every enquiry so nothing is missed. Growing Accounts: Proactively checking in with your customers to see how we can help with their upcoming projects. What We’re Looking For A Great Communicator: You enjoy talking to people on the phone and can build a natural rapport with trade professionals. Attention to Detail: You are disciplined with your admin and make sure all customer information and history are kept up to date. Tech-Savvy: You’re comfortable using computers and digital systems daily. Experience with software like QuickBooks is a plus, but not essential. Reliable & Proactive: You take pride in providing a professional, efficient service that keeps customers loyal. Why Join Us? Support: You don't need to be a Ironmongery expert. Our technical team is on-site to handle the tricky product questions, leaving you free to focus on the customer relationship. Rewards: A competitive £30k salary plus an annual bonus for your hard work. Stability: A permanent role within an established, friendly team in Bathgate. How to Apply If you are organised, provide great customer service, enjoy helping people, and want to help us grow our trade community, Apply Now we’d love to hear from you.