Length of employment: Job Summary: The Ministry of Defence employs over 50,000 Civil Servants. Within that, the Army Top Level Budget (TLB) employs around 12,000 MOD Civil Servants located at over 300 locations. Ours is a diverse workforce, with roles ranging from trainers, human resources, teachers, and psychologists to storekeepers, financiers, project and programme managers, and policy secretariat staff. There are many different functions and professions delivering key outputs for the Army. The Royal School of Military Engineering (RSME) Gp delivers military engineering training to over 10,000 trainees a year across multiple sites on over 230 different courses! Contract management is significant to optimising our business and the results of your work will be realised through positive contractual compliance which has a direct effect on the lived experience for all our trainees. This post leads the contract monitoring and information gathering process to ensure compliance in Soft Facilities Management (Soft FM) of a £3.2Bn contract. You will also be responsible for the change process to ensure value for money for defence and process compliance. With a generous leave and benefits package, this position is for 37 hours per week and requests to work flexibly will be considered to enable you to realise your potential. However, initially you will be expected to be office based to absorb knowledge and experience as quickly as possible. There are exciting personal development opportunities available as a contract and change professional. The post is located at Brompton Barracks, Chatham. There is a requirement to travel to the training sites within the UK, mainly Minley and Bicester. Job Description: Are you a self-motivated individual who has a passion for delivering a quality service and an eye for detail? If this is you, then we have an exciting opportunity for a Contract Services and Change manager. With well-developed communication skills and a curiosity, you will be directly supporting an evolving organisation. Working in an inclusive team of civil servants, military staff and contractors, we value your flexibility and tactful approach, which provide the tools to achieve tangible results. Key responsibilities: Conduct monthly contractual inspections and audits including: grounds maintenance checks; accommodation checks; cleaning standards; food standards; tailoring services; laundry services; Service Support Desk (SSD) performance; Performance Management Report (PMR); Works Notification Register (WNR); arrival and dispersal reports; and accident reports. React to complaints and faults and investigate issues including pest control and report findings back to key stakeholders. Maintain relevance of the contract: complete Statements of Need (SON); reviewing action on Change Notices (CN); ensure all Change paperwork is completed and authorised; and request regular stakeholder updates on outstanding CNs. Act as the Contract Management Team (CMT) Services representative at: Pre-Contract Management Board monthly meetings; Change meetings; RSME Gp site coordination meetings; and SMAC liaison meetings. Undertake planned site assurance visits on a quarterly basis. Establish sound partnering relationship with suppliers and other key Trg Sp stakeholders. Deputise for the Services Lead if required, including representation at meetings. Change Manager for the PPP Contract, ensuring Contract Changes are recorded and progressed in line with contract requirement. Co-Chair Monthly Change Meetings, reporting outcomes and issues to the CMT. The Army prides itself on being a supportive employer and where possible encourages flexible working, helping you to maintain a great work/life balance. Other benefits for Army civil servants include: 25 days paid annual leave rising (1 day per year) to 30 days upon completion of 5 years' service Highly competitive pension scheme Personal and professional development of skills Alternative working patterns for many roles Access to the Employee Assistance Programme (EAP), a free service that assists you with achieving a productive, healthy environment that is conducive to a healthy lifestyle. Enhanced parental and adoption leave 6 days special leave per year which can be used for volunteering activities Learning and Development Free parking Use of gymnasium in Barracks for members of the civil service sports council sports and leisure club (monthly subscription with appropriate insurance) We believe that everyone has the potential to make a difference and you will be supported to help you learn and advance in your career. This includes working towards membership of a professional body and/or undertaking a modern apprenticeship as part of your role. A modern apprenticeship is a combined package of work and training. Through the schemes available you will gain a professional qualification, practical experience, and the broader skills required to develop in your current role and pave the way for your future career. We are passionate about Smarter Working and believe that a combination of flexible working practices, digital technology and modern workspaces will give you the opportunity to enjoy a healthy work-life balance, while ensuring you deliver your outcomes effectively and efficiently - we expect you to know where to be to have the most impact, balancing your individual needs with that of your team and the organisation. However, recognising the benefits of face-to-face working, there is an expectation that you would be in the office at least 60% of the time (3 days a week). Essential skills required: The use of strong interpersonal skills is essential to discuss and where possible resolve conflict at the lowest possible level only escalating Key Performance Indicator (KPI) failings when necessary. Well-developed communication skills. Ability to work independently and collaboratively within mixed teams. A flexible and tactful approach. A desire to deliver tangible benefits and results for the Department. Self-motivated and have the passion for delivering a quality service. At application stage, you will be assessed against the following: Personal Statement - (max 500 words) which demonstrates your suitability for the position, including evidence against the person specification section on this advert. Behaviours Changing & Improving Communicating & Influencing When choosing your Behaviour examples, please make sure you use real life scenarios that relate to your own experiences. Whilst technology may help to enhance your written submission, presenting the ideas of others or those generated by technology, could result in your application being rejected. Applications will be sifted using the Behaviours & Personal Statement that have been chosen for this campaign, but in the event of a high number of applications, a sift will be conducted on the lead behaviour 'Changing & Improving' At interview stage, you will be assessed against the following: Behaviours Changing & Improving Communicating & Influencing Managing a Quality Service Working Together Application sifting will be scheduled to take place within 7 days of the application closing date. Interview dates are to be confirmed and will be held in person. We endeavour to keep to these time frames, but these are subject to change around business needs. The Ministry of Defence requires all candidates who are successful at interview to declare any outside interests. These declarations will be discussed with successful candidates following the interview process and before a formal offer of employment is made, as some outside interests may not be compatible with MOD civilian roles. This will not, in the majority of cases, prevent employment in MOD, but it is a measure that must be taken to ensure that appropriate mitigations can be put in place to manage any potential, perceived or actual conflicts of interest from the first day of employment. The Civil Service embraces diversity and promotes equality of opportunity. There is a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact:. As a result of the changes to the UK immigration rules which came in to effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points based system, where a role has been deemed to be business critical. This role does not meet that category and we will not sponsor a visa. It is therefore NOT open to applications from those who will require sponsorship under the points based system. Should you apply for this role and be found to require sponsorship, your application will be rejected and any provisional offer of employment withdrawn.