Overview
Store Colleague role at JD Sports Fashion. Established in 1981, JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors and Gyms with colleagues in stores across multiple markets. JD Sports Fashion Plc is listed on the London Stock Exchange and has been a FTSE100 company since 2019. We aim to be the leading global omnichannel retailer in the sports and outdoor industry.
Role is part of a people-led, innovative and customer-focused organisation focused on operational excellence and growth.
Responsibilities
* Provide exceptional customer service by greeting customers warmly and ensuring they receive the best possible experience.
* Drive and exceed sales targets by utilizing in-store devices, offering the full product range, and maximizing opportunities for add-on sales.
* Maintain high visual and merchandising standards; keep the shop floor clean, well-stocked, and displays organized according to brand guidelines.
* Support store operations by assisting in other departments as needed, representing the company professionally and adhering to safety guidelines.
* Process sales transactions accurately, including cash handling and card payments.
* Upsell and cross-sell products to maximise sales opportunities.
* Maintain stock levels on the shop floor and ensure shelves are well-organized and appealing.
* Address and resolve customer queries professionally; work with colleagues to achieve store targets.
Role objectives and KPI’s
* Contribute to achieving or exceeding the store’s monthly sales target.
* Drive KPIs including Units, Conversion, ATV, UPT and upselling/cross-selling targets.
* Maintain a high Net Promoter Score (NPS).
* Ensure all stock on the shop floor is fully replenished.
Skills and Experience
* Positive attitude toward a fast-paced, customer-focused retail environment.
* Ability to view challenges as opportunities to develop personally and professionally.
* Confident interpersonal and communication skills; thrives in social customer engagement.
* Flexibility to work various shifts, including weekends and holidays, based on store needs.
Benefits
* Company discount of 25% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
* Exclusive deals and discounts from partner retailers through TELUS Health platform; access to counselling services and digital health advice.
* Health cash plans and internal development courses to support personal and professional growth.
* Access to apprenticeships and accredited qualifications (England Only).
* Discounted gym memberships at JD Gyms.
* Opportunity to engage with colleague networks and JD Foundation initiatives.
* Incremental holiday allowance and other staff benefits as part of employee development.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Sales and Business Development
* Industries: Retail
Poole, England, United Kingdom area job postings and related roles are listed for reference.
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