Overview
Position: Senior Service Engineer - UK & International
Department: Medical Diagnostic Equipment - Service & Installation
Salary: £40,000 to £45,000 per annum
Location: Field-based, UK and some international travel required
About the Role: We are looking for a highly skilled and motivated Senior Service Engineer to join a dynamic team supporting advanced medical diagnostic equipment across the UK and international markets. This role offers a fantastic opportunity to work with cutting-edge ophthalmic and medical imaging systems, delivering exceptional technical service, installation, and maintenance to a wide range of customers. As a Senior Service Engineer, you will play a key role in ensuring that medical devices are functioning at the highest standards, providing both hardware and software support, and delivering first-class customer service. This is a field-based role with extensive travel, including occasional weekends, requiring flexibility, dedication, and a proactive approach.
Key Responsibilities
* Respond promptly to service requests, maintaining a high level of customer satisfaction.
* Conduct installations, repairs, and preventative maintenance on ophthalmic and medical diagnostic equipment.
* Troubleshoot and resolve technical issues with both hardware and software, including network and system integration.
* Maintain accurate service records and reports in line with regulatory standards.
* Deliver basic user training to clinical and technical staff on installed systems.
* Support logistics, including equipment dispatch and setup at exhibitions or training events.
* Ensure compliance with all health, safety, and regulatory requirements.
* Manage workload independently, demonstrating initiative and flexibility to meet deadlines.
What We're Looking For
* Proven experience in servicing medical or ophthalmic diagnostic equipment.
* Strong technical knowledge of IT networking, SQL, and software integration (DICOM, HL7).
* Excellent problem-solving and troubleshooting abilities.
* Willingness to work unsociable hours, weekends, and travel extensively across the UK and abroad.
* Exceptional time management, communication, and interpersonal skills.
* Professional, reliable, and committed with a high level of integrity.
* Understanding of ISO 13485:2016 and medical device regulatory standards.
Qualifications
* Degree or formal qualification in electronics, biomedical engineering, or a related technical discipline.
* Experience in a commercial or clinical setting with medical diagnostic technologies.
* Training in manufacturer-specific equipment is advantageous.
Why Join Us
This role offers a competitive salary of £40,000 to £45,000 per annum, opportunities for international travel, and the chance to work with some of the most advanced medical diagnostic systems in the industry. You\'ll join a supportive team that values your expertise, initiative, and dedication to delivering excellence.
INDAV
How to Apply
Please send your CV and a short cover letter highlighting your relevant experience and qualifications to or call us on (phone number removed) #207 for a confidential discussion.
Alecto Recruitment Limited is acting as an employment business for this vacancy
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