Join to apply for the Lead Business Relationship Manager role at Graphics Unlimited (Vic) Pty Ltd.
We are seeking a Business Relationship Manager to lead Digital Payment Services within DWP Digital.
DWP. Digital with Purpose. DWP is the UK's largest government department, serving 22 million citizens and making approximately £281 billion in payments annually. The scope of our work is significant and impactful. We invite you to join us.
Your Role
As Lead Business Relationship Manager, you will drive strategic engagement across DWP Digital, aligning stakeholder needs with innovative digital payment solutions. You will act as the key interface between Digital Payment Services, DWP Finance, and external partners, influencing product strategy and commercial decisions to maximize value. You will lead our team, managing demand pipelines, ensuring delivery is prioritized, funded, and aligned with departmental goals.
Preferred qualifications include:
* ITIL 4 Foundation certification
* ITIL BRM certification
Opportunities to obtain these certifications will be provided if not already held.
Skills, Knowledge, and Experience
Applicants should demonstrate:
* Deep expertise in understanding organizational goals and challenges, with the ability to align research activities to inform policy and propositions.
The application process involves both a technical and personal statement, showcasing your experience and skills in the following areas:
Technical Statement
* Understanding of organizational goals and challenges, with the ability to align research activities to inform policy and propositions.
Personal Statement
* Proven ability to determine strategic vision and influence senior stakeholders.
* Excellent communication skills, capable of explaining complex issues clearly and building trust.
* Experience in motivating teams and promoting diversity, inclusion, and equality.
* Extensive experience with service management frameworks (e.g., ITIL) and business relationship management.
* Knowledge of the payments and accounting industry landscape, including emerging trends.
Location & Benefits
Locations include Birmingham, Blackpool, Leeds, Manchester, Newcastle, or Sheffield, with a hybrid working model.
Salary: £72,664.
Pension: Civil service pension with 28.97% employer contributions, up to £21,050 annually.
Holidays: Starting at 26 days, increasing to 31, plus up to 3 extra days per month on flexi-time and public holidays.
Additional benefits include:
* Recognition awards and a positive work culture
* Flexible working policies
* Volunteer and charitable leave
* Inclusive environment with 'I Can Be Me in DWP'
* Discounts, interest-free loans, social activities, and professional development opportunities.
Click APPLY for more information and to start your application.
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