Complex care coordinator

Location: South Woodham Ferrers, Chelmsford

You could be just the right applicant for this job Read all associated information and make sure to apply.
Driving: Must have a full UK driving licence and able to travel locally
Pay: £28,000-£30,000 Annually
About Chenai Holistic Home Care Agency Ltd
Chenai Holistic Home Care Agency Ltd is a trusted and innovative domiciliary care provider dedicated to delivering high-quality, person-centred care. We empower our staff through continuous training, clear career progression, and a supportive, collaborative environment. Our commitment to excellence is reflected in our outstanding reputation, both with service users and in our regulatory compliance.
What We Offer
40 hours per week + generous on-call payments
28 days paid leave. (including Bank Holiday)
Work Mobile
Work Laptop
Excellent Pension Scheme
Company Car Available (preferred own car)
Training Provided Ongoing Training Support
About the Role
As our Complex Care Coordinator, youll be the hub of daily care deliveryrostering visits, supporting care staff, liaising with health and social care professionals, and keeping real-time oversight of calls and records. This is a hands-on role where your attention to detail makes a real difference to peoples lives.
What youll be doing
Building accurate roster and allocating visits in line with care plans, risk assessments, continuity and preferences
Monitoring calls on Access and responding quickly to missed, late or short calls
Coordinating same-day cover for sickness and emergencies and communicating changes clearly
Checking daily care logs and medication records/MARs, escalating issues immediately
Supporting quality and compliance through record checks, spot checks and staff supervision
Liaising with GPs, District Nurses, pharmacies, social workers and Local Authority teams
Escalating safeguarding concerns promptly and following local procedures
Helping with assessments, care plan updates, reviews and settling-in checks for new packages
Working Pattern Options:
Full time
Office and community-based
Includes participation in an on-call roster. xsngvjr
What were looking for (essential)
Experience coordinating domiciliary/home care (or a similar operational role) - Minimum 2 years experience.
Confident IT skills (Microsoft 365 +Access rota system, e-rostering/e-call monitoring systems such as Access)
Knowledge of CQC Fundamental Standards / relevant domiciliary care requirements
Strong organisation, communication and time-managementable to work under pressure
NVQ/QCF Level 2+ in Health & Social Care
Experience supervising staff, rota management and completing spot checks/supervisions
Why join Chenai Holistic Home Care Agency Ltd?
Youll be joining a supportive team built around our values of Care, Respect, Trust, Quality and Teamworkwhere doing the right thing for clients and colleagues matters every day.