Closing date: 28-10-2025 Call Service Representative
Monday to Friday (37.5 hours) between 9:00am and 5:15pm, with a minimum of 3 weekday evening shifts between 11:15am and 7:15pm (plus one in three Saturdays)
Bristol or Sheffield – You’ll complete your training for the first few months at one of our offices, then you’ll have some flexibility for hybrid working
Permanent and fixed-term roles available We’re looking for motivated and customer focussed people to join our growing Estate Planning Advisory team.
In this role you’ll gain hands on experience within a legal setting, have access to ongoing training, build foundational knowledge in succession planning, and develop your customer service and sales skills. So, whether you’re starting a career in law or just have a passion for great customer service, we can give you the opportunity to help you shape your Co-op career with pathways into paralegal, leadership and consultative sales roles. You’ll be the first point of contact for many of our clients, so we’ll look to you to approach each call with empathy and professionalism – providing them with a service we can be proud of. The work you do will make a real difference in building more value for our customers and member-owners.
Take in-bound calls and make outbound calls to potential customers who have enquired about our services
• Explain our services to clients in a clear and understandable way
• Complete a variety of ad-hoc tasks to support the team
• Connect with local community groups to see how we can support them through our free advice information clinics
• Conduct research to identify new local community groups suitable to host our free advice information clinics
The ability to work towards performance & productivity targets
• Great communication skills, both written and over the phone
• Good general IT skills, you’re comfortable using programmes in the Microsoft Office suite such as Word, Excel, Outlook
• If you’ve got the skills and experience, we’re looking for, we can offer you a competitive salary and great benefits package which includes 30% off Co-op branded products in our food stores (as well as other discounts on Co-op products and services). An annual incentive scheme (based on personal and business performance)
• 28 days holiday (rising to 32 with service) plus bank holidays
• A pension with up to 10% employer contributions
• Discounted gym membership
• Coaching and training to support your career development
• Wagestream – a money management app that gives you access to a percentage of your pay as you earn it
• Grocery Aid – 24/7 access to a range of emotional, financial, and practical support services for you and your family
• Building an inclusive work environment
As one of the world’s largest co-operatives, owned by millions of members, community is at the heart of what we do. Since our Co-op was founded in 1844, we’ve had a clear social purpose, and everything we do as a business helps to build more value for our member-owners every day.
We’re actively building diverse teams and we welcome applications from everyone. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.
We'll ask whether you’d like to be considered under the Disability Confident scheme when you apply.
You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.
You can find out more about the Disability Confident scheme at Disability Confident Scheme - Co-op Colleagues and more about our commitments to diversity and inclusion here
These will include an SRA check, credit checks, and a DBS (disclosure and barring service) check. Please note Co-op does not offer visa sponsorship for this role.
As part of your application, you'll need to complete an online assessment.