Join Our Team as an Outpatient Support Officer
Are you a people-focused professional with a passion for providing excellent administrative support in a healthcare setting? Were looking for a proactive Outpatient Support Officer to join our welcoming team at Surbiton Health Centre.
In this vital role, youll be the friendly face of our outpatient services, supporting both patients and clinical teams through a mix of reception duties and clinic administration. Your attention to detail and communication skills will help ensure appointments run smoothly and records are accurately maintained.
Main duties of the job
What You'll Be Doing
Delivering high-quality clerical and administrative support for outpatient clinics
Welcoming patients and visitors at reception with warmth and professionalism
Managing appointment bookings and maintaining accurate records
Supporting the wider team to ensure efficient clinic operations
What we're Looking For
A team player with strong interpersonal skills and a calm, confident approach
Excellent written and verbal communication abilities
Sharp attention to detail and a methodical approach to record keeping
Previous experience in an outpatient or office environment
Minimum GCSE Grade C (or equivalent) in English and Maths
What We Offer
Access to the NHS Pension Scheme
Opportunities for career development and training
Staff discounts across a range of services and retailers
A supportive and inclusive working environment
Want to know more? Feel free to reach out to Stephanie Epps Outpatients Clinic Coordinator Stephanie.Epps@yourhealthcare.org | 020 8399 7111 (Ext. 12407)
Please note: This role involves working with vulnerable adults and will require an Enhanced DBS check.
In line with most NHS organisations in London, we are unable to reimburse travel expenses for interviews.
If you are successful at interview, please note we will take up references covering your last 3 years work history.
About us
AtYour Healthcare CIC, we arededicated to delivering high-quality, patient-led health and social careservices for residents in Kingston and providing specialised learningdisability services in Richmond. As a Community Interest Company (CIC), weprioritise community-driven care and offer an environment that empowers you tomake a real impact.
Why Choose Us?
NHS Pay & Benefits: Enjoy the security of NHS pay, Agenda for Changeterms, NHS pension scheme, and salary sacrifice schemes.
Bureaucracy-Free Environment: Implement good ideas quickly and effectively withoutdelays.
Work-Life Balance: Benefit from our Employee Assistance Programme (EAP)and various staff discounts.
Exceptional Staff Experience: Join a supportive workplace with positive feedbackfrom staff and patients.
Inclusive Culture: We promote equality, diversity, and inclusion,encouraging applications from all backgrounds.
Impactful Community Involvement: Have a real voice in shaping care as part of ourmembership organization. Your ideas and contributions matter.
Join Us Today
We arelooking for passionate individuals who value high-quality care, inclusivity,and community engagement. If you want to make a positive impact in health andsocial care, join our forward-thinking, patient-centred team. Explore ourcareer opportunities and become part of a team that values your expertise anddedication.
Job responsibilities
Please find attached under supporting information, and refer to this as you complete application
Interview date is 10/09/2025
Person Specification
Personal Qualities
* Responsive to change and ideas and adaptive and creative within new systems
* Perform all duties in an efficient, professional and courteous manner
Qualifications
* Education to GCSE/CSE level C and
* above including English and Maths or equivalent
* ECDL
* RSA II /City & Guilds Qualification in
* typing/administration or NVQ Level 3
Skills and Abilities
* Ability to manage self and be flexible to the demands of the team environment including unpredictable work patterns, deadlines and interruptions
* Excellent keyboard skills
* Intermediate use of Microsoft Office packages including Excel Ability to use care notes or other patient records databases
* Team player
* Ability to use initiative
* Ability to work under pressure
Experience
* Minimum 1 years experience of working in Office Environment /Outpatient department including reception
* Experience of working with public
* Clear and fluent level of written and verbal communication
* Good telephone manner and accurate message taking
* Ability to deal with queries from clients and other professionals with appropriate sensitivity
* Communication
* Ability to adapt and prioritise workload
Knowledge
* Standards of e-filing systems and data storage systems electronic and paper
* Data protection and Confidentiality
* Knowledge of carenotes or equivalent clinical system
£29,651 to £31,312 a yearper annum pro rata inc HCAS
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