If you enjoy solving problems, supporting customers, and working with technical products, this could be a great opportunity to develop your career.
We’re looking for a Technical Support Associate to join Sonova, supporting hearing care professionals and internal teams with a range of product, software, and technical queries. It’s a varied role where you’ll be troubleshooting issues, providing guidance, and helping ensure a smooth experience for both customers and colleagues.
This isn’t a scripted support role- you’ll be trusted to use your judgement, apply your knowledge and deliver practical, effective solutions.
The environment
You’ll be part of a collaborative technical team, working closely with Audiology, Customer Service, and product specialists to deliver high-quality support across multiple channels.
The role offers:
1. Exposure to innovative hearing technology and software
2. Collaboration with experienced technical and audiology teams
3. A mix of phone, email, webform, and occasional in-person support
4. Involvement in product launches and training
5. Ongoing learning and development opportunities
The role
As a Technical Support Associate, you’ll be part of a team committed to providing technical support to our customers. Your role will focus on assisting hearing care professionals with product and software-related enquiries-primarily over the phone, but also via email, web forms, and occasionally in person.
You’ll work closely with Audiology and Customer Service teams to troubleshoot issues and provide expert guidance, ensuring customers receive exceptional support and maintain confidence in Sonova’s solutions.
This is also a great opportunity for skilled Hearing Care Assistants looking to broaden their experience in a dynamic environment.
Key responsibilities
6. Handle technical product enquiries and troubleshoot issues quickly and effectively
7. Support internal colleagues with technical queries
8. Provide assistance with fitting software and systems (. Noah)
9. Provide audiological advice on hearing instrument fittings alongside Audiology teams
10. Follow product complaint and escalation processes
11. Maintain up-to-date knowledge through continued professional development
12. Carry out occasional product and fault testing via the Sonova Service Centre
13. Support product launches and training sessions for internal and external customers
What’s in it for you
14. Competitive salary (DOE)
15. Annual performance related bonus
16. Hybrid working from our Warrington HQ
17. 25 days annual leave plus bank holidays
18. Pension scheme & life assurance
19. Flexible Benefits Box
20. A varied role where no two days are the same
21. A close-knit, collaborative team with plenty of experience to learn from
Progression & development
This role offers strong development opportunities within Sonova.
You’ll gain:
22. Exposure to advanced hearing technology and software
23. Opportunities to develop technical and product knowledge
24. Involvement in wider projects and product launches
25. Potential to progress into technical, audiology, or commercial roles
What we’re looking for
26. Experience in audiology or a hearing care environment
27. Strong communication and interpersonal skills
28. Ability to manage multiple tasks and prioritise effectively
29. Analytical mindset with the ability to interpret technical information
30. Proactive, reliable, and results-focused approach
31. Ability to work independently while supporting the wider team
Applicants must have the right to work in the UK.
Please note: We only consider direct applications for this position. #LI-NB1