Gap Personnel who are operating as an employment business are currently recruiting on behalf of our client for Prescription Chaser for a company based in Leicester, LE6. The position is a permanent role. Our client offers ongoing work, with training and development in a fantastic up-to-date facility with excellent progression opportunities within the business. Duties will include: · Handling large outbound calls to surgeries to request outstanding prescriptions for orders we have provided to our patients. · Handling inbound calls from surgeries calling in to query outstanding prescriptions and orders raised. · To escalate to TM any concerns of outstanding orders where a prescription may not be received due to the GP declining to prescribe for a number of reasons. · To confidently challenge any push back from a surgery when stating prescriptions have already been issued but haven’t been received. · To arrange collections of stock delivered where a prescription will not be issued. · To ensure prescriptions are being issued for the full product quantity and correct code as per the order raised. · To stop orders being delivered if surgery raises concerns that a prescription will not be issued. · To raise credits for orders where a prescription will not be issued, and a collection is not possible. · To contact patients if the GP is querying the order raised and they need further clarification. · To work well alongside patient advisors to be able to query why certain products or quantities have been added, to support in getting a prescription. · To be able to redeem when an NHS smartcard is available for them. The candidate will need: A good telephone manner. Good Maths skills. Good attention to detail. The hours of work: · 9.00am to 5.00pm Monday-Friday The rate of pay is: · £23,809k Gap personnel group are committed to the selection, recruitment, and development of the best people, basing judgment solely on suitability for the job