Are you ready to take charge of a high-performing residential property inspection service that makes a real impact on people's homes and lives? Paradigm Housing Group is seeking an experienced Inspection Services Manager to lead, inspire, and elevate our inspection operations. With responsibility for a talented team of Property Inspectors and Stock Condition Surveyors, you'll champion quality, accuracy, and efficiency—ensuring every inspection delivers trust and transparency to our residents.
What You'll Be Leading:
* Oversee large volumes of property inspections—from damp and mould investigations to mutual exchanges and home improvements—with precision and speed.
* In cooperation with the Customer Liaison Manager, ensure that the departments scheduling and delivery with a strong focus on organisation, and efficiency, ensuring inspections are booked and completed promptly.
* Uphold quality assurance across all inspection services with regular audits and reporting that drive continuous improvement.
* Collaborate across the organisation—Customer Services, Repairs, Housing and Development teams—and work directly with stakeholders like Environmental Health Officers, contractors, and regulatory bodies.
* Escalate HHSRS concerns swiftly and sensitively, maintaining the highest standards of safety and customer care.
What Success Looks Like: