Operational Support Team Leader
If you’re a natural leader who thrives on motivating others, driving quality and delivering results, we’d love to hear from you.
We’re seeking an inspiring and driven team leader to manage and develop our Operational Support Team in Bolton. You’ll play a key role in motivating your team, driving performance and ensuring exceptional service delivery.
Connells Survey & Valuation Ltd is a Chartered Surveying and panel management company that offers a national service to clients. Our main role is to provide mortgage valuation and survey reports on residential properties in the United Kingdom and support to our lender clients, the banks and building societies, who provide the public with mortgages and direct to consumers.
What you’ll do:
1. Lead, support and inspire a high-performing team to achieve outstanding results.
2. Communicate with the team to set clear goals and provide constructive feedback.
3. Be a positive influence and participate fully as one of the S&V Leadership team.
4. Advocate for the Company; exemplary attitude to work; sets an example to the department. Team player who volunteers and positively contributes to enhancing individual, team and department performance.
5. Manage and drive performance for the team, reviewing productivity and quality. Relentless in driving and achieving further improvements through performance metrics for all team members.
What we’re looking for:
6. Strong Leadership experience.
7. Strong communication.
8. A proven track record of building and maintaining a high performing team, delivering innovative solutions and outstanding service results through strong leadership.
9. Ability to set clear vision and strategy.
10. Strong performance and risk awareness within a regulatory and client focused environment.
11. Previous experience of managing staff and addressing performance issues.
12. Ideal candidate will come from a contact centre environment.