Inclusion Health Devon CIC is looking for an experienced and motivated Business Manager to help lead a unique primary care service supporting people experiencing homelessness and severe social disadvantage across Devon.
This is an opportunity to take on a senior leadership role within a small, ambitious organisation that is committed to improving health outcomes for some of the most vulnerable people in our communities. Working closely with Directors, clinical leaders and the Practice Manager, you will play a key role in ensuring the organisation is well governed, financially sustainable, operationally effective and ready for future opportunities.
The role combines strategic thinking with practical delivery. You will lead on governance, finance, HR, service development and stakeholder relationships, helping the organisation move confidently from successful service establishment into its next phase of growth and development.
We are looking for someone who enjoys working autonomously, building strong relationships and turning ideas into action. You will need significant leadership experience, excellent organisational skills and the ability to work across complex systems and partnerships.
In return, you will join a supportive and values-driven team, have the opportunity to shape the future of an innovative service, and make a tangible difference to the lives of people who often face the greatest barriers to accessing healthcare.
Job responsibilities and duties
Governance and Compliance
* Lead and maintain effective governance systems appropriate for a CQC‑registered healthcare service.
* Ensure robust processes are in place for incident management, complaints, safeguarding, significant event review, audit and quality improvement.
* Maintain organisational risk management systems and support the development and review of policies and procedures.
* Ensure evidence is maintained to support regulatory compliance and assurance requirements.
Finance and Performance
* Provide oversight of budgets, financial planning, forecasting and reporting.
* Work with finance and payroll providers to ensure effective financial management processes.
* Support Directors by providing clear financial information and recommendations to inform decision‑making.
* Monitor contractual and performance requirements and support reporting processes.
Human Resources and Workforce
* Provide senior leadership and oversight for workforce management processes.
* Support recruitment, induction, appraisal, performance management and workforce planning activities.
* Line manage the Practice Manager and provide leadership support across the wider team.
* Promote a positive organisational culture and support staff wellbeing.
Service Development and Improvement
* Identify opportunities to improve systems, processes and ways of working.
* Support the development and implementation of service improvement initiatives.
* Help ensure the organisation continues to develop sustainable and effective models of care.
* Support organisational planning and future service development opportunities.
Stakeholder and Partnership Working
* Develop and maintain effective relationships with commissioners, partner organisations and wider stakeholders.
* Support contract management, commissioning discussions and organisational representation.
* Work collaboratively with local agencies to strengthen integrated service delivery.
Operational Oversight
* Provide oversight of operational performance, capacity and service delivery arrangements.
* Support the Practice Manager and clinical leads in implementing and embedding operational improvements.
* Maintain oversight of organisational systems, information governance arrangements and digital infrastructure.
* Ensure patient feedback and learning are used to inform service development.
Person Specification
Qualifications
* Educated to degree level or equivalent experience.
* Evidence of continuing professional development.
* CIPD, ILM, MBA or equivalent leadership qualification.
Experience
* Significant senior management experience within healthcare, public sector, voluntary sector or similarly complex service environments.
* Experience of managing teams and supporting workforce performance and development.
* Experience of financial management, budgeting and reporting.
* Experience of developing and implementing organisational policies, processes or governance arrangements.
* Experience of working with multiple stakeholders and building effective professional relationships.
* Experience of leading service improvement, organisational development or change initiatives.
* Experience within primary care, community health services, inclusion health, homelessness services or services supporting vulnerable groups.
* Experience supporting CQC compliance, inspection preparation or quality improvement programmes.
* Experience of NHS commissioning, contracting or provider management.
* Experience of line managing senior staff.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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