Client Care Coordinator (Veterinary Receptionist)
Salary: £12.83 per hour
Location: Cromwell Vets, Huntingdon
Job Type: Full-time, Permanent (40 hours)
Summary
We are looking for a pro-active, friendly individual to welcome clients and their pets to the practice, provide telephone and administrative support, and assist the veterinary team in clinic operations.
Responsibilities
* Welcoming clients and their pets upon arrival
* Answering the phone in a polite, clear and empathetic manner
* Ensuring all enquiries are resolved efficiently
* Managing the diaries effectively and ensuring the smooth running of vet and nurse consults
* Assisting with administrative duties including answering email enquiries and online booking requests
* Debt management - ensuring payments are taken at the time and chasing any outstanding balances
* Occasional assisting the vet during consults with animal handling for bloods, euthanasia, and as a second pair of hands
Qualifications
* Valid driving licence required
* Ability to cover shifts across all Cromwell branches
* Strong administration and organisational skills
* Confident telephone manner
* Reception or client care experience
* Cash handling and till operation
* Previous experience of working in a veterinary/doctors surgery (desirable)
* IT skills - confident in the use of Word, Excel and Outlook as a minimum
Benefits
* 25 days annual leave plus Birthday Day (non-contractual)
* Life assurance 4 x salary
* Pension Scheme - 3% employer, 5% employee contributions
* Salary Sacrifice
* Enhanced Sick Pay
* Enhanced Family Leave
* E-cars - Salary Sacrifice (perm only)
* Cycle to Work Scheme - Salary Sacrifice (perm only)
* Refer a Friend
* Pet Insurance Discount
* Discount Platform - Benefits Hub
* Reduced Gym Membership (Pure Gym)
* Associate Assistance Programme
* Eye Care Scheme
* Headspace Annual Flu Voucher
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