PURPOSE OF THE ROLE
IMServ is one of the UK’s leading data collection and energy metering experts, delivering award winning services to more customers in more places, meeting industry targets and becoming a benchmark for excellence. We offer a range of specialist metering technology for electricity, gas, and water along with highly accurate energy data collection services. All this is wrapped up with an easy-to-view online data management analysis and reporting software.
MAIN RESPONSIBILITIES
* Develop and maintain a relationship with a portfolio of customers; ensuring operational, industry, and contractual performance levels are met.
* Be the first point of contact for your customers by responding to verbal and written customer queries, complaints, and any complex queries.
* Manage and understand the expectations of the customer and ensure service lines are adhered to.
* Ensure internal and external customers have all the required information to install meters, collect data and invoice correctly
PERSON SPECIFICATION
Technical skills, Knowledge & Experience
* Good level of Microsoft office packages (Excel, Word, etc)
* A high level of computer and system literacy (able to use multiple systems to complete a process)
* Previous Customer Service experience
* Sound commercial and financial awareness
* Industry experience
Skills & Attributes
* Customer focused; able to identify and respond to needs of the customer.
* Good problem-solving skills, able to grasp problems quickly and draw informed conclusions.
* Anticipates issues and is pro-active in dealing with them.
* Can manage own time to meet daily requirements.
* Able to lead meetings with internal and external customers.
COMPANY BENEFITS
* 28 days annual leave plus Bank Holidays
* Annual leave Buy & Sell scheme
* Enhanced Salary Sacrifice Pension Contributions
* Life Assurance up to 6 X Base Salary*
* Simply health – Healthcare plan (Upgrades available)
* Car Salary Sacrifice Scheme*
(*Length of service & T&Cs apply)
Our people are our main asset. We strive to ensure they remain happy, competitive, and fulfilled - helping to propel our business forward and ensure we remain customer-centric and competitive. We are proud to remain the UK’s leading and growing energy data collection and meter operations service provider.
Diversity and inclusion have long been at the heart of IMServ’ s success. As we continue our growth, our focus remains on ensuring that equality, diversity, and inclusion remain central to our business and recruitment practices. We recognise that we operate in an industry in which there has traditionally been a lack of diversity, and we are keen to encourage applications from as inclusive a group as possible. We recognise that a balanced workforce encourages collaboration and innovation, promotes entrepreneurship and a feeling of ownership.
These are the key drivers of our business, that our customers really look to us for.
(Please note that we reserve the right to close this position before the expiry date)
#J-18808-Ljbffr