Family Information Service Support Officer
Make a Difference for Families in Blaenau Gwent! Are you organised, approachable, and passionate about helping families access the support they need? We're looking for a Family Information Service Support Officer to join our team and play a vital role in the Family Help Hub.
Location: Blaina ICC and Flying Start Hubs
Hours: 37 per week
Grade: 4
DBS: Enhanced Disclosure with Child Barred List
What You'll Do
* Be a key point of contact for families and professionals, providing accurate information and guidance.
* Maintain and update records on childcare, play, and family support services.
* Gather and analyse information to support monitoring and evaluation of services.
* Assist with consultations and contribute to the annual Childcare Sufficiency Assessment.
* Represent the Family Help Hub at community events and outreach activities.
* Work closely with partners to share information and promote best practice.
* Excellent organisational and record‑keeping skills.
* Strong communication abilities – friendly and clear in person and in writing.
* Ability to manage a varied workload and meet deadlines.
* Experience in customer service or working in a busy office environment.
* Full driving licence and flexibility to attend events, including evenings and weekends.
Desirable
* Knowledge of early years services and experience in gathering and presenting data.
Benefits
* Help families access vital support and services.
* Be part of a collaborative, supportive team.
* Opportunities for training and development, including Welsh language skills.
Disability Confident. A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. In certain recruitment situations such as high‑volume, seasonal and high‑peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non‑disabled people. For more details please go to the website.
If you’re ready to make a real impact in your community, apply today and help us build a stronger future for families in Blaenau Gwent!
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