Office Administrator – Tuition Centre (Mile End E3 4TU)
We are seeking a proactive, organised, and friendly Office Administrator to join our team at one of our London-based tuition centres. You will be based primarily at our Mile End (E3 4TU) branch.
This is a front-facing role that requires excellent communication skills and the ability to manage various administrative and customer service duties efficiently.
Pay & Training
* Starting salary: Minimum wage during probation
* Salary is subject to increase upon successful completion of the probation period
Languages
* Fluency in English is required
* Knowledge of Bengali (essential)
Key Responsibilities
* Respond to queries via phone, email, and social media
* Maintain a professional and positive rapport with clients, visitors, and tutors
* Manage reception and handle walk-in queries
* Answer and sort correspondence, including emails and post
* Screen tutor applications at the initial stage
* Arrange interviews for approved tutor applicants
* Draft, format, print, and photocopy documents as required
* Maintain accurate records and databases of students and tutors
* Create profiles for students and tutors in the company system
* Enrol new students onto tuition classes
* Input tutor timesheets into the system
* Invoice students using our internal platform
* Assist with purchase orders, invoicing, and general admin tasks
* Support the management of social media accounts and marketing tasks
* Work closely with directors and carry out delegated tasks
Please note: Full training will be provided for all responsibilities listed above.
Required Skills & Qualities
* Excellent spoken and written English
* Fluent Bengali (due to high number of Bengali-speaking customers)
* Strong interpersonal and customer service skills
* Ability to work independently and under pressure
* Excellent time management and organisational skills
Job Details
* Job Types: Full-time, Part-time, Permanent
* Expected hours: Approx. 7-hour shifts
* Availability: Weekday/weekend availability or mixed.
Qualifications
* GCSE or equivalent (preferred)
* Prior admin/customer service experience is an advantage
Please complete the following application form and email it to us on -
Job Types: Part-time, Permanent
Pay: £11.00-£13.00 per hour
Work Location: In person