Job Summary
We are seeking a dedicated and organised Dental Receptionist to join our team. The ideal candidate will be responsible for managing the front desk operations of our dental clinic, ensuring a welcoming environment for patients while efficiently handling administrative tasks. This role requires excellent communication skills, attention to detail, and familiarity with various medical and dental software systems.
Hours available - Tuesday, Wednesday and Thursday 9am - 5.30pm
* Greet patients warmly and manage the reception area efficiently
* Schedule and confirm appointments, maintaining an organised booking system
* Handle patient enquiries via phone, email, and in person with a friendly and professional demeanor
* Process patient payments and manage financial transactions accurately
* Maintain patient records and ensure all information is up-to-date and confidential
* Support in complaints handling
* Liaise with dental staff to ensure smooth daily operations
* Assist with administrative tasks
* Ensure the reception area is tidy and presentable at all times
* Support the dental team in providing exceptional patient care
* Adapt to changing priorities and manage multiple tasks simultaneously
Experience and skills
* Previous reception experience, preferably in a dental or healthcare setting
* Excellent communication and interpersonal skills
* Strong organisational abilities and attention to detail
* Proficiency in basic computer skills and dental practice management software
* Ability to work well under pressure and prioritise tasks effectively
* Friendly and empathetic approach to patient care
* Passion for delivering exceptional customer service
* Knowledge of dental terminology (desirable)
* Ability to maintain confidentiality and handle sensitive information professionally
* Flexibility to adapt to changing work environments and team dynamics
Job Types: Part-time, Permanent
Pay: £12.50 per hour
Expected hours: 22.5 per week
Benefits:
* Referral programme
* Transport links
Work Location: In person