We are working with our client in High Wycombe who is seeking a Customer Service Professional to join their team on a 2-week temporary assignment this September. The successful candidate will be responsible for carrying out satisfaction surveys with franchisee owners, ensuring that feedback is gathered accurately and with professionalism. Key Responsibilities: Conducting satisfaction surveys with franchisee owners over the phone Asking effective questions to gather valuable insights and feedback Recording and managing survey responses using spreadsheets Reviewing and interpreting data to identify key themes and trends Maintaining a high level of professionalism and excellent customer service throughout Skills & Experience Required: Strong communication skills with a confident telephone manner Excellent questioning and probing skills Proficient in Microsoft Excel (or similar spreadsheets) Ability to read, interpret, and work with data Previous experience in a customer service or survey-based role desirable This is a great opportunity for someone with strong customer service and communication skills who enjoys speaking with people and gathering insights